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I have just discovered that from 2021 to 2024 I was double charged $69.99 per year for my Outlook service. That totals $279.96 that Microsoft I was overcharged. I would like to receive a refund or credit. Payment history indicates only one payment during those years. No other users are or were using my account. My Quicken Payments journal is attached.microsoft bills.png. Note that on 8/27/2025 I upgraded to Outlook 365 for $99.99/year and was again double billed. I was issued a refund for that.
Thank you
Jim Rinehart
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Great, I am happy that worked. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
You're most welcome and have a great weekend.
Hi, good day!
I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.
Please visit the link below to contact customer support live chat.
https://support.microsoft.com/contactus/
Make sure to sign in your Microsoft Account
Select the product you need help with
Click "Get Home support" then describe your issue
Click "Contact Support" tab above
Reselect the product you need help with.
Select "Billing and Payment updates" then click Confirm
Click "Chat with a support agent in your web browser"
Confirm your email then click Confirm
Thanks, John. I found you while combing the Microsoft site for customer service, so thought your were part of Microsoft. I'm straight now.
As to your suggestion, if it were only that easy! I've followed that path a dozen times, either before or since your note and find no "Billing and Payment updates" and no "Chat with support agent" to click on. I find live chat with billing support so difficult to find and so ever-changing that it seems intentional. Have you been able to get there recently with the instructions your gave me? Is there another certain route to "Chat with Live Agent"? Really appreciate your help. Jim
Yes, I was able to get there recently using the same instructions I shared with you. Everything worked as expected.
After clicking Get Home Support, describe the issue. You can type on the box "Refund" then press Enter. Click "Contact Support" tab above
Reselect the product you need help with.
Select "Billing and Payment updates" then click Confirm
Click "Chat with a support agent in your web browser"
If this does not work, please try using another Microsoft Account or another browser.
Thank you. By following your instructions precisely, I discovered what I was doing wrong and was successful in reaching live support. You have been most helpful. Jim
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I have been charged with $129.95 CAD on Jan 2nd. How can I get the refund?
@Pradeep Talasila,
If you need further assistance, please start your own thread so that question gets more attention. Use the Ask a question button at the top of the page.
Good luck.
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I was charged $5.50 on January 30th and it wasn’t me that bought the item i would like my money back
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I was charged $159.00 on 5th August 2025 for Microsoft 365 Personal which included “AI” which I did not want or request so would like to return to my previous subscription and receive a refund of the $50 I was charged.
@Julie Sharrock, you should be able to switch to Microsoft 365 classic. See https://support.microsoft.com/en-us/office/switching-to-microsoft-365-personal-and-family-classic-plans-58342e83-38e7-4cda-b63b-88604a8fb7ef .