Is this supposed to be like this?

Question

Is this supposed to be like this?

Shinn Minji 20

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The image above is a redemption I made with points. I was wondering if there were any missing buttons or anything I could interact with. I'm not sure but I think there should be a resend button under the "email options" (or am I wrong?)

I'm kinda having difficulties with redeeming this gift card cause I did not receive a confirmation email yet. (I may be a bit impatient, but I saw others receiving theirs in less than a minute or so while i've been waiting for maybe more than 12 hours already-) And now I'm starting to overthink a bit if I just wasted weeks of grinding for the points I used to redeem the gift card-

I was so excited about redeeming it but I guess not everything goes as planned. It would be a VERY BIG help if you guys can help me. :>

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Answer 1

Hi Shinn Minji,

Welcome to Microsoft Q&A!

To quickly answer your question: Yes, this looks normal for an order that is still In Progress.

When the redemption is pending, the resend button (or any other options) usually does not appear yet. Those options typically show up only after the gift card code has been issued, which means the order status has changed to Completed instead.

Most digital redemptions are quick (a few minutes), but delays can happen. Microsoft Rewards terms allow up to 24–48 hours for delivery, and sometimes longer during peak times. In particular, there has been an outage recently so that could be one of the factors.

So make sure the email is correct and keep checking your inbox (especially Spam/Junk folder). If it’s been more than 48 hours, you need to reach out to Microsoft Rewards Support directly. Payment-related issues often involve private and personal account information. As this is only a community platform, we do not have access to such sensitive data to verify and resolve the matter.

You definitely didn’t waste your points! The order is still active and will complete once processed. If it goes past the maximum timer, contact Support as soon as possible!

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