My Hello PIN says it's "not available"

Question

Jim M 20

My Hello PIN says it's "not available" - I've tried changing it but that didn't help - how can I fix it?

Jim M 20 Reputation points

2025-11-01T21:00:11.7266667+00:00

Instructions say to remove and re-add PIN. The remove button is grayed-out. I can only change the PIN which has no effect on the restart - it still says that PIN is not available.

Answer accepted by question author

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Jim M 20 Reputation points

2025-11-01T21:00:11.7266667+00:00

Instructions say to remove and re-add PIN. The remove button is grayed-out. I can only change the PIN which has no effect on the restart - it still says that PIN is not available.

Answer 1

Kapil Arya 38,471 Volunteer Moderator

If you're seeing this on sign-in screen, click on Sign in options > select password and login.

Remove your PIN then, and re-setup it.

Let us know if this helps!