How to unblock the sender of email to me?

Hi,

You can try this: open your Outlook mailbox, go to Settings (gear icon), select View all Outlook settings, then choose Mail and Junk email. Look under Blocked senders and domains, and if your healthcare provider’s address or domain (like @aah.org or @livewell.aah.org) appears there, select it and click Remove. After that, add the same address or domain under Safe senders and domains to make sure their messages go straight to your inbox. Also, check your Junk Email and Deleted Items folders for any missing messages, and mark them as Not Junk if you find them.

Kind regards,