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Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
Hello
The email instruction is very unclear. You actually need to cancel your current subscription, then subscribe to MS365 Family Classic.
Here is the instruction: https://support.microsoft.com/en-us/office/switching-to-microsoft-365-personal-and-family-classic-plans-58342e83-38e7-4cda-b63b-88604a8fb7ef
I quote the section relevant here:
Downgrade to Microsoft 365 Personal or Microsoft 365 Family Classic
Go to Subscriptions . Sign in with the Microsoft account associated with your subscription, if prompted.
Find your current subscription and select Manage > Cancel subscription
To downgrade to another plan with fewer features, select Microsoft 365 Personal Classic or Microsoft 365 Family Classic, or another plan that works for you.
Follow the instructions to complete the switch.
Your existing subscription might not change immediately, but it will automatically switch to the new plan at renewal. You will not be charged for the new plan until it renews.
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Very important, you need to keep auto-renewal on to keep the classic plan in the future. If it gets expired, and you want to get back on MS365 in the future, the classic plan will not be available.