I received an email giving me an option to change from MS 365 Personal to Personal Classic but cannot find how to make the change

Karen Rea 20 Reputation points
2025-11-06T01:45:51.78+00:00

the instruction in the email tells me to click on the link to Switch to Classic but this just takes me to a renewal page with no options for getting a refund or making the change

Microsoft 365 and Office | Other
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John Jefferson Doyon 85,610 Reputation points Independent Advisor
2025-11-06T02:20:10.84+00:00

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with billing or refund-related concerns.

To switch back to the Classic Microsoft 365 plan (without Copilot AI), please sign in to your Microsoft account "Services and Subscription" https://account.microsoft.com/services and select "Manage" next to your Microsoft 365 subscription. Choose "Cancel subscription", and when you scroll down, you should see an option to switch to the Classic plan instead. Just follow the on-screen steps to complete the switch.

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

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