Why am I not getting emails from some accounts sent to ******@OUTLOOK.COM?

Question

Why am I not getting emails from some accounts sent to ******@OUTLOOK.COM?

Ray Nuss 20

I get most emails sent to ******@OUTLOOK.COM. However I'm not receiving emails from some business entities (for example, UNITED.COM, ZEFFY.COM, AA.COM, HEB.COM, EDWARDJONES.COM, IRS.GOV). This seems to be a fairly recent problem.

Ray Nuss 20 Reputation points

2025-11-06T21:23:59.7466667+00:00

I should add that some of the expected emails I'm not receiving are for verification codes to access my accounts.

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Ray Nuss 20 Reputation points

2025-11-06T21:23:59.7466667+00:00

I should add that some of the expected emails I'm not receiving are for verification codes to access my accounts.

Answer 1

Arlene D 36,225 Independent Advisor

Hi Ray, thanks for reaching out. Are those missing emails showing in your Junk or Deleted folders, or are they not arriving at all?

If they’re not appearing, check your Outlook.com settings by going to Settings > Mail > Junk email and make sure the sender domains aren’t listed under Blocked senders. Also check Settings > Mail > Rules to confirm no rule is moving or deleting them. Sign in directly at outlook.com to see if messages are missing there too.

Ray Nuss 20 Reputation points

2025-11-07T03:11:09.42+00:00

Missing emails are not in my Junk or Deleted folders; i.e. not arriving at all. The same emails are also missing at Outlook.com. I have no rules setup. The domain names are not listed under Blocked senders.