Outlook in Windows 11

Question

Outlook in Windows 11

Mervyn France 45

Following withdrawal of support for W10, I have bought a new computer (All in One).

I'm having problems with Outlook. I have successfully set up my "live" account but my non-MS accounts do not respond to any attempt I've made to make them functional.

I've tried changing the sign in method from PIN to Password and Picture. None of them work "someting went wrong". So I'm stymied.

Any suggestions out there? Would changing to Classic make a difference. If so - how would I do that?

I'd be very grateful for any suggestions to assist.

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Answer 1

It sounds like you're experiencing issues with adding non-Microsoft accounts to Outlook on your new Windows 11 computer. Here are some suggestions that might help you resolve the problem:

Supported Account Types: Ensure that the non-Microsoft accounts you are trying to add are supported by the new Outlook for Windows. The new Outlook supports accounts like Gmail, Yahoo, iCloud, and others connecting via IMAP and POP. If your account type is not supported, it may cause issues.
Check for Errors: If you encounter an error message stating "something went wrong," it could be due to connectivity issues or incorrect account settings. Double-check the account settings, including the server settings for IMAP or POP if applicable.
Sign-In Method: Since you've tried changing the sign-in method without success, consider ensuring that your Windows is up to date, as updates can sometimes resolve underlying issues.
Switching to Classic Outlook: If you believe that switching to Classic Outlook might help, you can check if the toggle to switch is available. However, keep in mind that Classic Outlook may not support the same features and improvements as the new Outlook. If you decide to switch, you can look for the toggle in the settings of the new Outlook.
Contact Support: If the issues persist, it might be beneficial to contact Microsoft Support for further assistance. They can provide more tailored help based on your specific situation.

Make sure to also check your firewall and proxy settings to ensure they are not blocking Outlook's access to the internet, as this can affect account connectivity.

References:

Answer 2

Hey,

thanks for reaching out, I know setting up email accounts should be simple, but Outlook can be a bit picky sometimes.

What’s likely happening is that the new Outlook version in Windows 11 doesn’t fully support all non-Microsoft accounts unless they use specific connection types like IMAP or OAuth.

If your email provider doesn’t support those, it can throw that “something went wrong” error.

First thing I’d check is whether your email account type is supported, Gmail, Yahoo, and iCloud usually work fine, but others might need manual setup.

You can also double-check your incoming and outgoing server settings if you're using IMAP or POP.

If you’ve already tried switching sign-in methods and it didn’t help, it might be worth checking for Windows updates, sometimes a quick update clears up weird bugs.

Now, if you think switching to Classic Outlook could help, you can look for a toggle in the Outlook settings to switch back, though keep in mind it may not have all the newer features.

Just to help narrow things down, could you let me know which email providers you’re trying to add?

That’ll help me guide you through the exact setup steps.

Regards, Aron