I received an e-mail offering 365 Family Classic option but cannot switch

In October 2024, we announced changes to our Microsoft 365 pricing for subscribers in Australia. We recognise we could have been clearer in our communications about the full range of Microsoft 365 subscription options including the option to switch to Microsoft 365 Family Classic. Our relationship with our customers is based on trust and transparency and we apologise for falling short of our standards.

We want to ensure you have all the information you need to make the choice that’s right for you, so we are sharing that information below, including the opportunity to receive a refund.

Option 1: Stay on Microsoft 365 Family, your current plan

• Microsoft 365 Family includes the core Microsoft 365 apps plus our AI assistant Copilot and ongoing feature updates. 
• Microsoft 365 Family renews at $18 AUD per month tax inclusive.
• If you wish to stay on Microsoft 365 Family, no action is needed.

Option 2: Switch to Microsoft 365 Family Classic and receive a refund

• While Microsoft 365 Family Classic includes the core Microsoft 365 apps and regular security updates, it does not include our AI assistant Copilot and may not receive new feature updates.
• Microsoft 365 Family Classic renews at $14 AUD per month tax inclusive, the price you paid before the increase.
• If you want to continue using Microsoft 365 Family Classic after you switch plans, you’ll need to keep recurring billing enabled.
• If you switch to Microsoft 365 Family Classic by 31 December 2025, we’ll refund the difference in price between plans, starting from your first renewal date after 30 November 2024. We’ll process your refund to the payment method you use to subscribe within 30 days. Once the refund has been processed, it will be reflected in your Microsoft account. This refund option is only available to subscribers in Australia who receive this email and switch to the Microsoft 365 Family Classic plan by 31 December 2025.