Azure account has been compromised, how can I contact Microsoft

Question

Azure account has been compromised, how can I contact Microsoft

John Finlay 20

I've been backing up an on-prem database to Blob Storage for many years with no problems. My monthly bill is around $200, but suddenly last month it exploded to over $20,000! I see services added by Azure CLI and a huge spike in networking.

I can't even create a support ticket, every time I try I just get suggestions on how to use Cost Analysis. How in the world can I speak to a human about this?

John Finlay 20 Reputation points

2025-11-10T17:30:30.9766667+00:00

I want to cancel my subscription until this gets fixed, I can't even do that. I get a message to contact Microsoft, but I have no way to contact Microsoft!!!
John Finlay 20 Reputation points

2025-11-10T17:52:03.19+00:00

You can't make this up.
John Finlay 20 Reputation points

2025-11-11T15:54:22.82+00:00

I got an error message that the support request cannot be created because the subscription may have been disabled. We suspected fraud and cancelled our credit card. Now the invoice is past due.
John Finlay 20 Reputation points

2025-11-11T15:57:41.4866667+00:00

Now I received an email that the support request was successfully submitted.

Answer accepted by question author

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Your answer

John Finlay 20 Reputation points

2025-11-10T17:30:30.9766667+00:00

I want to cancel my subscription until this gets fixed, I can't even do that. I get a message to contact Microsoft, but I have no way to contact Microsoft!!!
John Finlay 20 Reputation points

2025-11-10T17:52:03.19+00:00

You can't make this up.
John Finlay 20 Reputation points

2025-11-11T15:54:22.82+00:00

I got an error message that the support request cannot be created because the subscription may have been disabled. We suspected fraud and cancelled our credit card. Now the invoice is past due.
John Finlay 20 Reputation points

2025-11-11T15:57:41.4866667+00:00

Now I received an email that the support request was successfully submitted.

Answer 1

Hello John Finlay

Thank you for posting your query on Microsoft Q&A platform.

Since you can't create a support ticket through the portal, which can be particularly frustrating, you can contact Azure support directly using below link: https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Follow the instructions to provide details about your issue.

1.From the resource menu, in the Help section, select Support + Troubleshooting. In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below.

sc1

3.Scroll down and you will find an option to Contact Support. From there, select Create a support request.

sc2

Enter the problem description (Issue type - Billing, Subscription, Summary - Billing, Problem type - Assistance with Bill, Problem subtype - Help with a billing discrepancy)

5.If the solutions appear again, click on 'Return to support request'. Click Next, and you will then be able to create the billing support ticket.

Kindly let us know if the above suggested solution helps or you need further assistance on this issue.

Thanks,

Suchitra.

Suchitra Suregaunkar 16,125 Reputation points Microsoft External Staff Moderator

2025-11-12T06:30:22.19+00:00

Hello John Finlay

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" which might be beneficial to other community members reading this thread. And, if you have any further query, please do let us know.

Thanks,

Suchitra.