I need to reset my mfa methods

Question

Brian The. Mint 30

I need to reset my mfa methods because i reset my phone and cant get to my authenticator app, maybe if i can add a phone number to my account

Rukmini 29,050 Reputation points Microsoft External Staff Moderator

2025-11-10T15:06:20.0866667+00:00
Hello Brian The. Mint,

If you lost access to your Authenticator app after resetting your phone:

Go to https://aka.ms/mfasetup

Select “Add method” → choose Phone or Authenticator app to register your new device.

If you can’t access this, Let me know so that I can assist further.
Brian The. Mint 30 Reputation points

2025-11-10T20:57:34.06+00:00

i cant get into the security page because it requires mfa
Rukmini 29,050 Reputation points Microsoft External Staff Moderator

2025-11-11T11:01:15.91+00:00

Hello Brian The. Mint, Can you please provide your tenant ID /tenant domain and your email address over the private messages?
Sri Shanbagam K 0 Reputation points

2026-02-03T14:00:38.14+00:00

I have tge same issue . I am a Power Platform Developer , so for learning purpose they have provided me an account but that is not an organisation or work account it is .onmicrosoft account , I cant able to use my authenticator and I have left my previous organizations is there any way I can reautheticate my account . everytime I login MFA is sending but in phone I cant add my account in auntenticator

Answer accepted by question author and recommended by moderator

1 additional answer

Rukmini 29,050 Reputation points Microsoft External Staff Moderator

2025-11-10T15:06:20.0866667+00:00

Hello Brian The. Mint,

If you lost access to your Authenticator app after resetting your phone:

Go to https://aka.ms/mfasetup

Select “Add method” → choose Phone or Authenticator app to register your new device.

If you can’t access this, Let me know so that I can assist further.
Brian The. Mint 30 Reputation points

2025-11-10T20:57:34.06+00:00

i cant get into the security page because it requires mfa
Rukmini 29,050 Reputation points Microsoft External Staff Moderator

2025-11-11T11:01:15.91+00:00

Hello Brian The. Mint, Can you please provide your tenant ID /tenant domain and your email address over the private messages?
Sri Shanbagam K 0 Reputation points

2026-02-03T14:00:38.14+00:00

I have tge same issue . I am a Power Platform Developer , so for learning purpose they have provided me an account but that is not an organisation or work account it is .onmicrosoft account , I cant able to use my authenticator and I have left my previous organizations is there any way I can reautheticate my account . everytime I login MFA is sending but in phone I cant add my account in auntenticator

Answer 1

To resolve the error, please contact the Global Admins of your tenant as discussed over the private messages.

As confirmed by you, you have resolved the issue by logging into the outlook account used to create tenant.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

Answer 2

Austin, Taniya R 0

It says this