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AZ-104 Exam Completed but Certificate Not Visible in My Microsoft Account

Satyendra Pratap Singh 20 Reputation points
2025-11-16T02:59:49.89+00:00

Dear Microsoft Certification Team,

I hope you are doing well.

I am writing to request assistance regarding my AZ-104: Microsoft Azure Administrator certification. I completed my exam successfully, but the certificate is not showing in my Microsoft Certification Dashboard.

Below are my details:

Exam: AZ-104 – Microsoft Azure Administrator

Candidate Name: Satyendra Pratap Singh

Candidate ID: <Mod remove PII>

Registration ID: <Mod remove PII>

Exam Date: Thursday, November 13, 2025

Exam Time: 11:30 AM IST

  • Microsoft Account Email: <Mod remove PII>

I kindly request you to help update my certification records and make the certificate visible in my account. Please let me know if any additional information or verification is needed.

Thank you for your support. I look forward to your response.

Kind regards,

Satyendra Pratap Singh

Email : s<Mod remove PII>

Phone :<Mod remove PII>

Moved from: Azure AI Document Intelligence

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Answer accepted by question author and recommended by moderator

Andreas Baumgarten 132K Reputation points MVP Volunteer Moderator
2025-11-16T06:13:04.7433333+00:00

Hi @Satyendra Pratap Singh ,

Microsoft Certification / Exam topics are currently not directly supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own platform:

Microsoft Credentials Support / Learning

Please create your support request there and the Microsoft Learn/Cert staff will assist you.

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Additional information related to: Certifications, Exams, Assessments and Microsoft Certified Trainer (MCT) program

Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

Certiport Support

Certiport Technical / customer support

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

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  1. AI answer

    2025-11-16T03:00:01.78+00:00

    If your AZ-104 certification is not visible in your Microsoft Certification Dashboard, here are some steps you can take:

    1. Review Credential Requirements: Ensure you have passed the appropriate exam and earned the credential. You can check the certification or exam details pages for confirmation.
    2. Confirm Your Login Account: Make sure you are signed into the correct Microsoft Learn profile. If you have multiple accounts, you may be logging into the wrong one. Check the email associated with your profile to ensure it matches the one used for registration.
    3. Check for Certiport Exams: If you took the exam through Certiport, note that those credentials are not reflected in the Microsoft Learn profile and must be managed separately.
    4. Legacy Certifications: Some older exams may no longer be available in your profile if they have aged out of the certification program.
    5. Contact Support: If you still cannot find your certification, consider reaching out to Microsoft Credentials Support for further assistance.

    Following these steps should help you resolve the issue with your certification visibility.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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