Hi
Update your BIOS, which is obsolete:
https://support.hp.com/it-it/drivers/hp-pavilion-17.3-inch-gaming-laptop-pc-17-cd2000/model/2100678016?sku=51Z76EA
Latest windows update might have caused my laptop to not charge
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Anonymous
40
Reputation points
After latest installed update KB5071959 my laptop appears to be unable to charge- despite being plugged in, the battery remains at 0% and it shows that it's plugged in, yet the second I plug it out the laptop shuts down. Before the update the laptop worked just fine while being unplugged, and I already tried uninstalling and reinstalling the battery driver
UPDATE- it appears it wasn't the update which killed my battery but the battery itself had died and needs replacing, so the issue is not related to update at all it seems
Windows for home | Windows 10 | Windows update
Answer accepted by question author
Spigolo
136.2K
Reputation points
Volunteer Moderator
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Anonymous 40 Reputation points
2025-11-16T16:17:14.88+00:00 Thank you, and while I appreciate the effort and pointing me to BIOS updater, it appears the reason for the problems is that the battery itself needs replacement as per HP Support Assistant. Thanks for the help though
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Spigolo 136.2K Reputation points Volunteer Moderator
2025-11-16T16:22:24.16+00:00 Before replacing the battery, try the new BIOS. Often works.
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Anonymous 40 Reputation points
2025-11-16T16:26:25.8166667+00:00 We
ll it does clearly shoow the battery is to be replaced, even after updating the BIOS on the HP SA app. Thank you for trying, still
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Spigolo 136.2K Reputation points Volunteer Moderator
2025-11-16T16:53:57.64+00:00 You're most welcome.
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Answer accepted by question author
DaveM121
933.8K
Reputation points
Independent Advisor
1
Open Device Manager (accessible by right clicking your Start Button)
Expand the Batteries section
For each device in that section:
Right click and choose Disable
Then right click and choose Enable
Close Device Manager
Restart (not shut down) your laptop and check if the battery is charging correctly.
2
If the battery is still not charging, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.
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Anonymous 40 Reputation points
2025-11-16T15:34:42.0766667+00:00 Just did that, and also checked drivers' status via the device manager- shows both drivers in the "Battery" section work as intended
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DaveM121 933.8K Reputation points Independent Advisor
2025-11-16T15:39:02.4466667+00:00 Thank you for that information, your screenshot indicates there is no problem with your laptop, did you go into the Windows updates section to check if you can uninstall that update, if the battery problem only started after that update was installed, also, your system is Windows 11 compatible, do you not want to update to Windows 11 on that laptop?
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Anonymous 40 Reputation points
2025-11-16T15:59:20.47+00:00 I did just that, and not only did I uninstall the latest update, I also did the one before that, and despite this the battery charge remains at 0%
As for why not Windows 11, it's because I find it to have too many problems be found out after every update, but I might consider it when it will no longer result in updates bringing security risks for devices
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DaveM121 933.8K Reputation points Independent Advisor
2025-11-16T16:09:21.19+00:00 The best option then is to go to the support page for your laptop on the HP website to check if there is any available BIOS update and if so, install that to see if that will get the battery charging again.
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Anonymous 40 Reputation points
2025-11-16T16:18:43.7+00:00 Alright so after updating BIOS the battery is still at 0% charge, so after going to HP Support Assistant the issue appears to be battery that needs a whole replacement. Thank you for trying to help though
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DaveM121 933.8K Reputation points Independent Advisor
2025-11-16T16:19:29.21+00:00 Okay, I understand, the battery needs to be replaced, that is unusual on a laptop that is not that old.
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Anonymous 40 Reputation points
2025-11-16T16:27:45.81+00:00 well not that unusual since it had a 2 year warranty and it ended a year ago, so given the quality of today's products I'm kind of surprised it lasted for so long without any issues whatsoever
Either way, thank you for trying (and image showing that it does in fact need replacement on HP Support Assistant app)
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1 additional answer
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AI answer
2025-11-16T14:36:57.52+00:00 It seems that the issue you are experiencing with your laptop not charging after the installation of update KB5071959 may be related to how Windows handles firmware updates and battery power levels. Windows Update monitors the battery power level to prevent failures during firmware updates, requiring at least 40% battery power for interactive installs. If the battery is below this threshold, it may not allow the update to proceed correctly, potentially leading to charging issues.
Here are a few steps you can take to troubleshoot the problem:
- Check Power Connection: Ensure that your power adapter is functioning properly and that the connection to the laptop is secure.
- Battery Calibration: Sometimes, recalibrating the battery can help. Allow the laptop to charge completely, then drain it completely before charging it again.
- Run Surface Diagnostic Toolkit (SDT): If you have access to the Surface Diagnostic Toolkit, running diagnostics can help identify any issues with the battery or charging system.
- Firmware Updates: Check if there are any new firmware updates available from your laptop manufacturer that might address this issue.
- Contact Support: If the problem persists, consider reaching out to Microsoft Support for further assistance, especially if the issue started immediately after the update.
If you continue to have problems, it may be worth considering rolling back the update if possible, as it could be causing compatibility issues with your hardware.
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