Outlook email says full but I pay for Microsoft 365.

Question

Outlook email says full but I pay for Microsoft 365.

Lynn 20

When I open mu Outlook email it says i'm out of storage. Click on manage storage and it says buy more storage but i already have 365 Personal which includes 1T of storage? How do i resolve this please?

0 comments

Answer accepted by question author

EmilyS726 265.1K Independent Advisor

Hello

Please ignore the AI answer above as that's specific for commercial accounts, not personal.

How long ago did you purchase the Ms365 Personal? It can take up to 48 hours for you to see the storage increase.

Also, can you go to your account https://account.live.com > Subscription, make sure the subscription is indeed listed and is active.

If it has been 48 hours, you would need to contact support to have them correct this for you.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

0 comments

1 additional answer

Your answer

Answer 1

If you're receiving a "mailbox is full" warning in Outlook despite having a Microsoft 365 Personal subscription, it may be due to the size of your mailbox exceeding the quota limits set for your account. Here are some steps you can take to resolve this issue:

Check Mailbox Quotas: Verify the storage quotas of your mailbox by using PowerShell commands. You can run the following cmdlet to check your mailbox storage limits:
```
   Get-Mailbox ******@contoso.com | fl ProhibitSendReceiveQuota,RecoverableItemsQuota
```
This will help you understand if your mailbox size exceeds the allowed limits.
Recoverable Items Folder: The mailbox size visible to you does not include the Recoverable Items folder, which can also contribute to the full mailbox warning. You can check the size of this folder using:
```
   Get-MailboxStatistics ******@contoso.com | fl TotalItemSize,TotalDeletedItemSize
```
If the TotalDeletedItemSize is large, it may be necessary to clear items from this folder.
Enable Archive Mailbox: If you haven't already, consider enabling an archive mailbox. This can help manage your storage better by moving older emails to the archive.
```
   Get-Mailbox ******@contoso.com | fl ArchiveStat*
```
If the archive is not enabled, you can enable it to provide additional storage.
Retention Policies: Check if any retention policies are affecting your mailbox. Sometimes, policies can automatically delete or archive items, which might help resolve the issue. You can verify the applied retention policy with:
```
   Get-Mailbox ******@contoso.com | fl RetentionPolicy
```
Contact Support: If the issue persists after trying these steps, consider contacting Microsoft Support for further assistance.

By following these steps, you should be able to identify the cause of the storage issue and take appropriate action to resolve it.