“My Azure subAzure Subscription shows invoice paid but remains disabled; portal not allowing reactivation or ticket generation.”

Question

“My Azure subAzure Subscription shows invoice paid but remains disabled; portal not allowing reactivation or ticket generation.”

Crediple India 0

“My Azure subscription shows invoice paid but remains disabled; portal not allowing reactivation or ticket generation.”

Crediple India 0 Reputation points

2025-11-10T18:08:51.1133333+00:00

Please advise me how to contact Azure Billing Support for assistance.
Bharath Y P 10,530 Reputation points Microsoft External Staff Moderator

2025-11-13T14:05:33.4766667+00:00
Hello Crediple India, it looks you're unable to reactivate your subscription after checking the above, you should contact Azure Billing Support, here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as below > click on the Next__.__

Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.

Fill out all the required information and provide a clear description of your issue and click Next

Review and create as submit the support request

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks
Bharath Y P 10,530 Reputation points Microsoft External Staff Moderator

2025-11-14T09:13:29.38+00:00

Hello Crediple India, Could you please let us know if the solution shared above addressed your query. If you have any other questions or need further support, please feel free to contact us with the details asked above for further assistance.

Thanks,
Bharath Y P 10,530 Reputation points Microsoft External Staff Moderator

2025-11-17T09:05:29.1266667+00:00

Hello Crediple India, Could you please let us know if the solution shared above addressed your query. If you have any other questions or need further support, please feel free to contact us with the details asked above for further assistance.

2 answers

Your answer

Crediple India 0 Reputation points

2025-11-10T18:08:51.1133333+00:00

Please advise me how to contact Azure Billing Support for assistance.
Bharath Y P 10,530 Reputation points Microsoft External Staff Moderator

2025-11-13T14:05:33.4766667+00:00

Hello Crediple India, it looks you're unable to reactivate your subscription after checking the above, you should contact Azure Billing Support, here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as below > click on the Next__.__

Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.

Fill out all the required information and provide a clear description of your issue and click Next

Review and create as submit the support request

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks
Bharath Y P 10,530 Reputation points Microsoft External Staff Moderator

2025-11-14T09:13:29.38+00:00

Hello Crediple India, Could you please let us know if the solution shared above addressed your query. If you have any other questions or need further support, please feel free to contact us with the details asked above for further assistance.

Thanks,
Bharath Y P 10,530 Reputation points Microsoft External Staff Moderator

2025-11-17T09:05:29.1266667+00:00

Hello Crediple India, Could you please let us know if the solution shared above addressed your query. If you have any other questions or need further support, please feel free to contact us with the details asked above for further assistance.

Answer 1

Siva shunmugam Nadessin 10,900 Microsoft External Staff Moderator

Hello Crediple India

Kindly send a mail to supportmail@microsoft.com for assistance for billing or subscription related queries.

Let us know if any further question.

If the above answer helped, please do not forget to "Accept Answer" and Upvote it as this may help other community members to refer the info if facing a similar issue. Your contribution to the Microsoft Q&A community is highly appreciated.

0 comments

Answer 2

If your Azure subscription shows that the invoice is paid but remains disabled, it may take up to 24 hours for the subscription to get reactivated after payment. If the reactivation does not occur within this timeframe, or if the portal is not allowing you to reactivate or generate a support ticket, it is recommended to contact Azure Billing Support for assistance. They can provide guidance specific to your situation and help resolve any issues with your subscription status.

References: