After updating my azure to pay as you go, my service is unavailable

Question

After updating my azure to pay as you go, my service is unavailable

dan lepage 20

My subscription ran out after 30 days, so I upgraded to pay-as-you-go, but my app service webpage still, just prints the message, this service is unavailable. I waited 48hours for service to return but it's still down. My subscription status is active. How can I re-activate my app service website?

Golla Venkata Pavani 7,440 Reputation points Microsoft External Staff Moderator

2025-11-17T09:12:32.1333333+00:00
Hi dan lepage,

Thank you for reaching us regarding the issue.

When a free trial expires, Azure disables all resources. After upgrading to Pay-As-You-Go, the subscription becomes active again, but your App Service does NOT automatically restart. Follow these steps to fully restore your web app:

Restart Your App Service and App Service Plan

Sometimes services App Service was suspended during the trial just need a manual restart once your subscription is active again.

In the Azure Portal, search for App Services and open your app.

Go to the Overview section from the left menu.

If the app shows Stopped or Suspended, click Start in the top toolbar.

If it already shows Running but the site is still unavailable, click Stop, wait a minute or two, and then click Start again.

Check your App Service Plan:
Sometimes when your free trial ends, the App Service Plan stays inactive or stuck on the free tier.

Open your App Service in the Azure Portal ->Click on App Service Plan ->Look at the Status, if it shows Stopped, click Start to bring it back online -> If the plan is still using the F1 (Free) tier, you’ll need to upgrade it -> Go to Scale Up and choose a paid tier like B1 Basic or any higher option.
And also check once your billing status Azure Portal -> Subscriptions -> Overview -> Cost Management + Billing -> Billing -> Payment methods.

Reference:
Reactivate a disabled Azure subscription - Microsoft Cost Management | Microsoft Learn
Overview of Azure App Service - Azure App Service | Microsoft Learn

Kindly let us know if the above comment helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
dan lepage 20 Reputation points

2025-11-17T13:26:52.4366667+00:00

Hi, thank you for your response.

I have restarted the app service multiple times with no change to the situation.
As for the app service plan, there is no option to start/stop/or reset it. The status is set as Ready, and the pricing plan is S1.

but i still get the same message when trying the URL, the service is unavailable?
dan lepage 20 Reputation points

2025-11-17T14:23:41.1566667+00:00

When using the Diagnose and Solve Problems tool on Web App Down, i get an HTTP Server Error FrontEnd detected.
SUNOJ KUMAR YELURU 18,496 Reputation points MVP Volunteer Moderator

2025-11-20T09:43:14.4633333+00:00

@dan lepage ,To follow-up, Please let us know if you have further query on this and don’t forget to Accept the answer

Answer accepted by question author

Anonymous

As communicated via private message, to resolve the issue, a new App Service Plan was created because the problem was instance-related. The new plan has been assigned to the web app, which ensures allocation of a better worker instance and helps resolve the issue.

dan lepage 20 Reputation points

2025-11-18T13:45:19.6633333+00:00

Hi, for anyone else facing a similar issue.

The solution was to create a new Azure service plan and transfer the app services to the new plan and deleting the old plan.

Still unknown what cause the error but is working fine now.

Thank you @Anonymous for your help with this!

1 additional answer

Your answer

Golla Venkata Pavani 7,440 Reputation points Microsoft External Staff Moderator

2025-11-17T09:12:32.1333333+00:00

Hi dan lepage,

Thank you for reaching us regarding the issue.

When a free trial expires, Azure disables all resources. After upgrading to Pay-As-You-Go, the subscription becomes active again, but your App Service does NOT automatically restart. Follow these steps to fully restore your web app:

Restart Your App Service and App Service Plan

Sometimes services App Service was suspended during the trial just need a manual restart once your subscription is active again.

In the Azure Portal, search for App Services and open your app.

Go to the Overview section from the left menu.

If the app shows Stopped or Suspended, click Start in the top toolbar.

If it already shows Running but the site is still unavailable, click Stop, wait a minute or two, and then click Start again.

Check your App Service Plan:
Sometimes when your free trial ends, the App Service Plan stays inactive or stuck on the free tier.

Open your App Service in the Azure Portal ->Click on App Service Plan ->Look at the Status, if it shows Stopped, click Start to bring it back online -> If the plan is still using the F1 (Free) tier, you’ll need to upgrade it -> Go to Scale Up and choose a paid tier like B1 Basic or any higher option.
And also check once your billing status Azure Portal -> Subscriptions -> Overview -> Cost Management + Billing -> Billing -> Payment methods.

Reference:
Reactivate a disabled Azure subscription - Microsoft Cost Management | Microsoft Learn
Overview of Azure App Service - Azure App Service | Microsoft Learn

Kindly let us know if the above comment helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
dan lepage 20 Reputation points

2025-11-17T13:26:52.4366667+00:00

Hi, thank you for your response.

I have restarted the app service multiple times with no change to the situation.
As for the app service plan, there is no option to start/stop/or reset it. The status is set as Ready, and the pricing plan is S1.

but i still get the same message when trying the URL, the service is unavailable?
dan lepage 20 Reputation points

2025-11-17T14:23:41.1566667+00:00

When using the Diagnose and Solve Problems tool on Web App Down, i get an HTTP Server Error FrontEnd detected.
SUNOJ KUMAR YELURU 18,496 Reputation points MVP Volunteer Moderator

2025-11-20T09:43:14.4633333+00:00

@dan lepage ,To follow-up, Please let us know if you have further query on this and don’t forget to Accept the answer
dan lepage 20 Reputation points

2025-11-18T13:45:19.6633333+00:00

Hi, for anyone else facing a similar issue.

The solution was to create a new Azure service plan and transfer the app services to the new plan and deleting the old plan.

Still unknown what cause the error but is working fine now.

Thank you @Anonymous for your help with this!

Answer 1

SUNOJ KUMAR YELURU 18,496 MVP Volunteer Moderator

Hello @dan lepage

Verify Payment Status in the Billing section.
Stop and Start the associated App Service Plan.
Run the "Diagnose and solve problems" tool on the App Service.
Contact Azure Support immediately if the service remains unavailable after performing the above steps.

If the Answer is helpful, please click Accept Answer and Up-Vote, so that it can help others in the community looking for help on similar topics.

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