How to allow a member of a family group access to multiplayer servers on minecraft

Question

How to allow a member of a family group access to multiplayer servers on minecraft

Anonyrmous 20

Hello, recently I bought minecraft for my brother and attemp ted to make him an account but I added him to a family group in which I was the organiser and this resulted in him being unable to play in multiplayer servers.

I tried changing his settings in the Xbox and Windows 10 devices online saftey but while it showed that he was allowed when viewing through my profile, when viewing through his profile and trying to play the game, he was still blocked. I even removed him from the family group and changed his Xbox and Windows 10 devices online saftey settings but it still didn't work despite it cross-network play and multiplayer games both showing as allowed in his settings.

Thank you for your time

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Answer 1

Ian-Ng 14,145 Microsoft External Staff Moderator

Hi @Anonyrmous,

Welcome to Microsoft Q&A forum.

Based on your sharing, you’re trying to let your family member access Minecraft multiplayer, but it remains blocked even after adjusting Xbox/Windows online‑safety settings. I’m here to help get this working.

To pinpoint the cause quickly, could you please answer these five questions to help me understand your case better:

May I know are you playing Java Edition on PC, or Minecraft for Windows (Bedrock) on PC/Xbox?
Is the player’s Microsoft account a child account (based on birthdate), and is it currently in a Microsoft Family with an adult organizer?
Has the adult organizer set the child’s permissions at account.xbox.com/settings so that Join multiplayer games and Cross‑network play are Allow?
On the computer, is the same child account signed in to Microsoft Store, the Xbox app, and the Minecraft Launcher?
What exact error/message appears when multiplayer is blocked (a screenshot would be appreciated), and if playing on Xbox, does the child profile have Game Pass Core/Xbox Live Gold?

While you gather these details, please try the two suggested troubleshooting steps below and keep me informed:

Organizer permissions check: Sign in as the adult organizer at Xbox, select the child’s profile, set Join multiplayer games = Allow and Cross‑network play = Allow, then Save and wait 1–2 minutes.
PC sign‑in alignment & cache reset: Sign out and back in with the same child account in this order: Microsoft Store → Xbox app → Minecraft Launcher. Then press Win+R, run wsreset.exe to clear the Store cache, restart the PC, and retry multiplayer.

Once I have your answers, I’ll send the steps to resolve the issue.

Looking forward to your response.

Ian-Ng 14,145 Reputation points Microsoft External Staff Moderator

2025-11-19T16:04:34.79+00:00

Hi @Anonyrmous,

I hope you are having a great day.

I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.
Anonyrmous 20 Reputation points

2025-11-26T00:28:32.2533333+00:00

Thank you for the response and I appologise for not responding earlier,
I tried the first troubleshooting method before but nothing happened immediately but when I tried again a few days later, it worked so he can play multiplayer now.

Thank you so much for your help
JOSEPH WEIR 0 Reputation points

2025-11-28T23:36:17.83+00:00

I am having a similar issue.. I have already logged in as the parent account and changed the settings..

What is really weird is when I go into the same settings page with my childs account it show's those settings greyed out and blocked.. eventhough I have allowed them from my "admin/parent" account.
Ian-Ng 14,145 Reputation points Microsoft External Staff Moderator

2025-11-30T21:22:12.3833333+00:00

Hi @Anonyrmous,

Thank you so much for your update and happy to hear that your issue was resolved.

If you found my instructions helpful, could you please mark that my previous answer as the 'Accepted Answer'?

By doing so, other users experiencing the same issue can easily find the verified solution and resolve their problem quickly.

I truly appreciate your understanding and cooperation.
Ian-Ng 14,145 Reputation points Microsoft External Staff Moderator

2025-11-30T21:27:25.9866667+00:00

Hi @JOSEPH WEIR,

Based on the OP’s update, the issue was resolved after a second attempt. This suggests the cause can be related to synchronization or that changes need time to take effect. Could you please try again and let us know if there are any updates?

I am looking forward to your response.