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Microsoft Rewards - Unable to redeem Rakuten/Amazon points due to SMS verification failure

toumei 0 Reputation points
2025-11-23T07:49:03.7566667+00:00

ince late October, I have repeatedly tried to redeem Microsoft Rewards points for Rakuten and Amazon gift cards. However, the system fails to send SMS verification codes, and sometimes shows errors like "unexpected problem" or "password incorrect" even though my credentials are correct. I tried multiple environments (PC with Edge/Chrome, Bing app, smartphone browser), but none worked. In August, SMS verification worked and I successfully redeemed Amazon points, but since October I cannot redeem anything. Points are deducted but no code is delivered, and later items go out of stock. I already contacted Microsoft Rewards Support several times, but the answers were not helpful. Could you escalate this issue or confirm if there is a system-wide problem with Rewards redemption in Japan? Error code: 6921b92de22248308bc2322a9a7b52c2

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. toumei 0 Reputation points
    2025-11-23T11:51:33.8666667+00:00

    Thank you for the responses. I was able to complete the redemption successfully when using a different environment (public PC / different network). It seems the issue was related to the network connection rather than my account settings. For now, I will close this thread.

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  1. Onyx Is here 3,940 Reputation points Independent Advisor
    2025-11-23T09:12:40.9533333+00:00

    Sorry to hear you're having trouble.

    I'm afraid though that no one here would be able to help with Rewards issues. If you're having trouble redeeming your points you would need to contact the Rewards Support Team for more help. You can contact them via this link https://rewards.bing.com/support. Please keep an eye on your email including the junk/spam folder for their reply.

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  2. Q&A Assist
    2025-11-23T07:50:12.1233333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems you are experiencing issues with SMS verification for redeeming Microsoft Rewards points, particularly for Rakuten and Amazon gift cards. Since you mentioned that the SMS verification worked previously but has failed since late October, this could indicate a temporary system issue or a problem specific to your account or region.

    Here are a few steps you might consider:

    1. Check your phone settings: Ensure that your phone can receive SMS messages and that there are no blocks on your number.
    2. Try different devices: Although you've already tried multiple environments, sometimes clearing the cache or using a different network can help.
    3. Contact Support Again: Since you have already reached out to Microsoft Rewards Support, it may be beneficial to provide them with the error code you mentioned (6921b92de22248308bc2322a9a7b52c2) for more specific assistance.
    4. Monitor for Updates: Keep an eye on any announcements from Microsoft regarding system issues or maintenance that might be affecting the Rewards program.

    Unfortunately, I cannot escalate issues directly or confirm system-wide problems, but continuing to communicate with support may yield better results as they can provide the most accurate information regarding your situation.

    References:

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