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Hi
I've tried to update Microsoft 365 but it keeps saying that an upgrade is required. I've installed the latest download from the website.
Can someone help me please?
Thanks
Andy
A family of Microsoft word processing software products for creating web, email, and print documents.
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Answer recommended by moderator
The Upgrade message means that your operating system is no longer supported for the current version of macOS. If you just started seeing this recently, it's probably because you're running Ventura.
If you can upgrade to Sonoma, Sequoia or Tahoe, you'll be able to update Office to the current edition.
Which version of macOS do you have? Is it fully updated?
Also, see if restarting your computer improves the situation.
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Hi Andy,
That message usually means Microsoft AutoUpdate on a Mac needs a refresh, not that your Office apps installer is missing. Do a clean reinstall of Microsoft AutoUpdate, then run the updates again.
Quit all Office apps and Microsoft AutoUpdate.
Open Finder, then on the menu choose Go > Go to Folder. Type ~/Library/Preferences and press Return. Find com.microsoft.autoupdate2.plist and move it to Trash. Next choose Go > Go to Folder again, type ~/Library/Application Support/Microsoft and press Return. If you see a folder named MAU2.0, move it to Trash too. Restart your Mac.
After the restart open Word, on the menu choose Help > Check for Updates and let Microsoft AutoUpdate reinstall itself and then update Office.
If it still says that an upgrade is required, please paste the exact wording of the message and tell me your macOS version, for example Ventura 13.x or Sonoma 14.x. That will let me confirm whether the message is asking for a macOS upgrade rather than an Office update.
I have the latest OS, Sequoia Version 15.7.2
It's not letting me activate the license. Gives an error code.
For Office 2019 for Mac
I have version 16.78 so there's no ongoing support or upgrades?
Got it. So you are on macOS Sequoia and the apps are updated. The quickest way to fix activation errors is to wipe the old Mac license tokens and sign in fresh. Use Microsoft's own License Removal Tool and then reactivate.
Quit Word, Excel, PowerPoint, Outlook, OneNote, Teams, and Microsoft AutoUpdate.
Download and run the Microsoft License Removal Tool for Mac, then follow its prompts to remove all Office licenses on the Mac. When it finishes, restart your Mac.
After the restart open Word, choose Sign in, and use the account that owns your Microsoft 365 subscription. Stay signed in when prompted. Once Word finishes activating, open one more Office app to confirm it is licensed.
If activation still fails, tell me the exact error code text that appears in the dialog so I can give the next step.