Cannot login to my outlook account from iphone even though details are correct

Question

Cannot login to my outlook account from iphone even though details are correct

Graham H 5

I've just spent 4 hours trying to sort this problem:

The microsoft login page will not accept my password even though it is correct. I'm using an iphone. I can login on my macbook ok. On my iphone i keep getting the same message - 'You've tried to sign in too many times with an incorrect account or password'.

I've tried deleting the account from the mail app on my iphone, resetting the phone, deleting everything related to that email address, resetting it again - but still i get the same message after trying to login.

I think my iphone is blocked somehow, and i can't unblock it. What can I do with this? It's extremely frustrating, i've tried everything.

I really need to talk or preferably chat to a human who can walk me through everything.

Graham H 5 Reputation points

2025-11-12T09:09:56.14+00:00

As soon as i posted this i got an AI answer telling me to try support. My God. If only i'd thought of that. All i get are auto messages that are zero help - i need to talk to a human, someone who actually understands what the problem is and can check my account and iphone.

The easiest way out of this i can see is to set up a completely new email address and move it all away from Outlook and Microsoft. Great.
Graham H 5 Reputation points

2025-11-12T14:57:38.72+00:00

Have read a few other questions on here and seeing it's a common problem over the last few days. People being told to leave it for 24-48 hours and try again.

Not much help, and i'm not holding my breath. Something is badly wrong and can do nothing but wait. Hopefully it means that behind the scenes they're working hard to fix it over the next 24-48 hours. At least thats what i hope they're doing.
Graham H 5 Reputation points

2025-11-12T14:58:42.7666667+00:00

Have read a few other questions on here and seeing it's a common problem over the last few days. People being told to leave it for 24-48 hours and try again.

Not much help, and i'm not holding my breath. Something is badly wrong and I can do nothing but wait. Hopefully it means that behind the scenes they're working hard to fix it over the next 24-48 hours. At least thats what i hope they're doing.
Graham H 5 Reputation points

2025-11-25T14:55:13.52+00:00

Arghhhh!! It's still not working, my iphone is completely blocked!!!

I waited 13 days before trying again, just to make sure, and it's still saying the same thing!!!!

How the fxxx do i get my email back onto my iphone???????

How do i speak to an actual human being who can help??????

Absolute joke of a company who are impossible to contact

Answer recommended by moderator

Graham H 5

Oh my god, i finally got to open a chat window with a human being and we sorted it out in 5 minutes. Just resetting the password using my phone did the trick. Simple.

After doing this i could login to live.com successfully from my iphone and add Outlook back to my Mail app. What a relief.

Thanks to <Mod remove PII> in the Live Chat Widget, great!

0 comments

2 additional answers

Your answer

Graham H 5 Reputation points

2025-11-12T09:09:56.14+00:00

As soon as i posted this i got an AI answer telling me to try support. My God. If only i'd thought of that. All i get are auto messages that are zero help - i need to talk to a human, someone who actually understands what the problem is and can check my account and iphone.

The easiest way out of this i can see is to set up a completely new email address and move it all away from Outlook and Microsoft. Great.
Graham H 5 Reputation points

2025-11-12T14:57:38.72+00:00

Have read a few other questions on here and seeing it's a common problem over the last few days. People being told to leave it for 24-48 hours and try again.

Not much help, and i'm not holding my breath. Something is badly wrong and can do nothing but wait. Hopefully it means that behind the scenes they're working hard to fix it over the next 24-48 hours. At least thats what i hope they're doing.
Graham H 5 Reputation points

2025-11-12T14:58:42.7666667+00:00

Have read a few other questions on here and seeing it's a common problem over the last few days. People being told to leave it for 24-48 hours and try again.

Not much help, and i'm not holding my breath. Something is badly wrong and I can do nothing but wait. Hopefully it means that behind the scenes they're working hard to fix it over the next 24-48 hours. At least thats what i hope they're doing.
Graham H 5 Reputation points

2025-11-25T14:55:13.52+00:00

Arghhhh!! It's still not working, my iphone is completely blocked!!!

I waited 13 days before trying again, just to make sure, and it's still saying the same thing!!!!

How the fxxx do i get my email back onto my iphone???????

How do i speak to an actual human being who can help??????

Absolute joke of a company who are impossible to contact

Answer 1

Estrella721 38,905 Independent Advisor

Hi,

If you’re getting the error message "You’ve tried too many times with an incorrect account or password" even though you entered the correct email and password, you’re not alone. This error message has been reported by several users recently.

My first suggestion is to try signing in using “Other ways to sign in” instead of entering your password. From there, choose to receive a code through your linked verification methods.

If that doesn’t work, some users mentioned that waiting more than 24 hours without making any sign-in attempts can remove the block on your account, allowing you to log in normally afterward.

Graham H 5 Reputation points

2025-11-12T10:21:29.1466667+00:00

There's no other option? After i've entered my live.com email address the next (and only) option is to enter my password, no 'Other ways to sign in' option.

The only other thing is to change the password after the 'too many tries' message. The password is correct already, i've just signed in here now using my laptop. It's a joke.

Unfortunately this is going to create so much work for me to swap everything somewhere else, i've had this address for nearly 20 years, running everything through it.

Now i'll have to change everything. Banking, work, family, socials, subscriptions....everything. My god.
Graham H 5 Reputation points

2025-11-12T10:25:48.9+00:00

I'm certain my iphone is blocked for some unknown reason, and there's literally no way to speak to someone and confirm who i am and that my iphone can be used on my account. I've had the same phone number for the last 9 years, same for texts, everything.

Microsoft are one of the richest companies in the world yet there's no way to speak to anyone. It's making me want to change and get rid of them now if i'm honest.
Estrella721 38,905 Reputation points Independent Advisor

2025-11-12T23:17:25.4666667+00:00

Thank you for your reply. I understand your frustration. Your next step now is to wait more than 24 hours without making any sign-in attempts. The goal is to let all previous attempts expire, as they are preventing you from logging in to your account using your phone.
Graham H 5 Reputation points

2025-11-25T14:55:40.9+00:00

Arghhhh!! It's still not working, my iphone is completely blocked!!!

I waited 13 days before trying again, just to make sure, and it's still saying the same thing!!!!

How the fxxx do i get my email back onto my iphone???????

How do i speak to an actual human being who can help??????

Absolute joke of a company who are impossible to contact
William Rodriguez Jr 0 Reputation points

2026-04-17T02:03:33.6666667+00:00

This is so stupid!!!!!!!!!!!! Why has this not been fixed by Microsoft. I am experiencing the same problem.

Answer 2

It sounds like you are experiencing a frustrating issue with signing into your Outlook account on your iPhone. Here are some steps you can take to troubleshoot the problem:

Check User ID: Ensure that you are using the correct user ID (your Office 365 user ID is your user principal name, e.g., ******@contoso.com). If you are unsure, you may want to verify this with your administrator.
Password Expiration: If your password has expired, you will need to contact your administrator to reset it.
Account Activation: Make sure your Office 365 account is activated. If you are trying to log in for the first time, you need to activate your account using a temporary password.
Account Blocked: If your Microsoft Logon account is blocked, wait for about 15 minutes and try logging in again. If the issue persists, your administrator may need to reset your password to unblock your account.
Delete and Re-add Account: Since you have already tried deleting the account, ensure that you remove it completely from the Mail app and then re-add it. Sometimes, reconfiguration can resolve login issues.
Use the Outlook App: If you haven't already, consider downloading the Outlook app from the App Store and try logging in through that instead of the native Mail app.

If none of these steps resolve your issue, you may want to reach out to Microsoft Support for further assistance. They can provide more personalized help and may be able to resolve any account-specific issues you are facing.

References:

Share via

Cannot login to my outlook account from iphone even though details are correct

2 additional answers

Your answer