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I purchased Word Home and had a technician share my screen to install it. My computer is Ventura 13.7.8. Word Home is for 14 or greater. So this is not at all usable for me. I would like a refund. What do I need to do to have that happen?
A family of Microsoft word processing software products for creating web, email, and print documents.
It seems you asked the same question in another thread: https://learn.microsoft.com/en-us/answers/questions/5640116/how-to-i-contact-someone-to-process-a-refund-on-a.
Answer accepted by question author
Hello,
I saw this is for MacOS. Hello,
Was this a purchase made via Apple Store on your MacOS? If so, you need to request it from Apple, not Microsoft, because the payment processed via Apple.
Microsoft explains it here:
Apple's refund request instruction is here: https://support.apple.com/118223
I purchased and installed Word Home with the help of a technician who did a screen share with me. He should have seen that this was not compatible with my computer, but didn't see that. It's so frustrating to try to get a refund. I have spent many hours trying to request a refund with zero success. Microsoft support is terrible!!
Answer recommended by moderator
If you still want Office installed on your computer, using the existing license, you can do so. You can install the latest available version for your OS and it will still work. Here's my article on how to do that: Most Recent Office You Can Run - Best Practices
P.S. You probably won't receive any updates, as is a slightly old version.