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How to I contact someone to process a refund on a purchase that is incompatible with my computer?

Marsha Hoke 25 Reputation points
2025-11-29T02:02:33.62+00:00

I have tried many times to process a refund on a purchase that is incompatible with my computer. There seems to be no way to contact anyone at Microsoft to get this done. Please direct me to a person I can talk to, to finalize this refund.

Microsoft 365 and Office | Word | For home | MacOS
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  1. John Korchok 231.1K Reputation points Volunteer Moderator
    2025-11-29T16:46:28.9733333+00:00

    It's still possible to install an earlier version of Office on older Macs and activate it with the license you purchased. Here's my article with the details: Most Recent Office You Can Run - Best Practices

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  1. Estrella721 36,545 Reputation points Independent Advisor
    2025-11-29T02:37:26.4833333+00:00

    Hi,

    Based on the forum category you selected, it seems that you bought this from Apple’s store.

    If you purchased a Microsoft subscription through the Apple App Store, you’ll need to contact their customer support for cancellation or refund requests.

    https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

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