How to activate Office 2024 with "no licence found"

AP 30 Reputation points
2025-11-30T19:37:46.5466667+00:00

Just bought the one-time Office 2024 and installed it to replace my old 2016 Office. Old applications all updated. When I open an existing Word doc, I can't edit. Banner across top reads "Activate Microsoft 365 to Create and Edit."

I didn't buy 365, I don't want it. If I click the Activate key on the main Word page where you create new files I get a button, "Already bought Office? Sign in." I sign in. "No license found."

On my Microsoft account page, my recent purchase is marked as completed and redeemed. What do I try next?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
0 comments
Answer accepted by question author
Aymeric-B 29,580 Reputation points Independent Advisor
2025-11-30T20:20:32.8033333+00:00

Hello !

On Mac, you'll have to uninstall Microsoft Office and then reinstall it from the Microsoft account dashboard.
Use these tutorials from Microsoft support : https://support.microsoft.com/en-us/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3 and https://support.microsoft.com/en-us/office/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0

Once done, reboot your Mac and go to https://account.microsoft.com/services to download Office and reinstall it.

Please let me know if you have any other question !

Was this answer helpful?

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.