Windows 11 Home 24H2 26100.7171

Phillipe Belizaire 20 Reputation points
2025-11-30T11:01:41.7133333+00:00

Hello representatives here at Microsoft. I am experiencing very unusual behavior from my fairly new PC laptop. My computer is less than 2 years old and is a Dell XPS 9320, 13th Gen Intel(R) Core(TM) i7-1360P (2.20 GHz) , 32.0 GB, what would commonly be regarded as a high end pc.

I have provided screen images of my computer's specs, as well as video of the strange behavior. It should be noted that my computer is used by me for simple tasks and I own McFee liveSafe along with the built-in security features of microsoft windows. 32GB of ram is very large as many would easily agree and a i7 processor is amongst high-end CPU's in general.

The videos should baffle many viewers.

Video 1: https://drive.google.com/file/d/1aCz3P78MrtCPbmHRgoBbM-Bv9zPIo77f/view?usp=sharing

Video 2: https://drive.google.com/file/d/146pSTrz8ZEZR0vfwZf9F_6U54dJBG-aU/view?usp=sharing

D-2024Screenshot_1

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Windows for home | Windows 11 | Settings
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Answer accepted by question author
Manoel Barros 22,755 Reputation points Independent Advisor
2025-12-02T02:09:14.1433333+00:00

Thanks for your feedback and details!

It seems to be a system-wide problem. What I recommend for now:

  • Perform a Clean Boot.
  • Perform a repair through Windows Update.
  1. Press CTRL + R > Type ''msconfig'' (without quotes) > Click on the ''Services'' tab.
  2. Check the ''Hide all Microsoft services'' option > Click on ''Disable All'' > ''OK''.

WARNING: Re-enable these services after the tests are complete, otherwise some programs will not work.

  1. Press CTRL + SHIFT + ESC to open the Task Manager > Click on the "Startup" tab > Disable all programs (Right-click on the program > Disable).
  2. Restart the computer > See if the problem reappears.
  3. If the problem is resolved, it means that a third-party program or service is causing the problem.

NOTE: This procedure is not a solution, just a test. It disables all third-party services and programs. If the problem is solved later, enable the programs and services that will start with Windows again.

  • Remember, some programs and services may not work properly.
  • To reactivate all programs, simply go to msconfig > Services > Hide all Microsoft services > Enable All.

Another test:

  1. Press the CTRL + R shortcut > Type ''msconfig'' (without quotes) > Click on the ''System Boot'' tab > Check the ''Safe Boot'' option > Select Network > Click ''OK''.
  2. Restart the computer. See if your problem persists.

To exit Safe Mode, access msconfig again (Step 01) > In “General”, check the “Normal Startup” option > Apply > Restart the PC.

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  1. Manoel Barros 22,755 Reputation points Independent Advisor
    2025-11-30T11:44:46.54+00:00

    Hello!

    From what I understood in the videos, you're experiencing slow performance, especially when opening folders in File Explorer?

    Two points I noticed:

    1. I see you're using some kind of mod or custom ISO that changes the Windows taskbar. How did you do that? Installing third-party programs that modify Windows can be a security flaw, as well as potentially compromising performance.
    2. You're using OneDrive. Your OneDrive (Microsoft's cloud) is syncing files from Desktop, Pictures, Documents... This can cause slow performance, depending on your internet bandwidth.

    Please explain the problem you're having in more detail. If the problem is slow performance, please answer:

    1. Does this problem occur when browsing the internet (accessing websites)?
    2. Does this problem occur within programs or games?
    3. Does this problem occur in Microsoft apps, such as Excel, Word, Microsoft Store?
    4. Has your Windows had any recent updates?
    • Go to Settings > Windows Update > Update History > Send me a screenshot.

    NOTE: I am not a Microsoft employee. I'm an Independent Advisor, a Windows user and fellow Community member, trying to help users solve their problems with my knowledge, experience and troubleshooting.

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