Keyboard only works for Administrator Account

I does not appear that my answer was loaded.

The other USB devices continued to work.

None of the above suggestions worked.

Upon using another keyboard with a USB dongle, it works for the first transition from one account to the other, then stops working - and only resumes with a restart.

Hi,

Thanks for reaching out to the Microsoft Community and for sharing all those details. Just to clarify, when the keyboard stops working after you switch accounts, do the mouse and other USB devices still work, or do they stop responding too? This will help us figure out if the problem is limited to the keyboard driver or if it’s something affecting the entire USB/HID system.

In the meantime, here are a few things you can try:

First, check that the HID services are running. Press Win + R, type services.msc, and hit Enter. Look for Human Interface Device Service and Device Install Service, and make sure both are set to Automatic and running. If they’re stopped, start them.

Next, try reinstalling the keyboard driver. Open Device Manager, expand Keyboards, right-click your Microsoft Ergonomic Keyboard, and choose Uninstall device. Restart your PC so Windows can reinstall the driver automatically, or download the latest version from Microsoft Accessories.

You can also disable Fast User Switching, as it sometimes causes conflicts. Press Win + R, type gpedit.msc (if available), go to Computer Configuration - Administrative Templates - System - Logon, and enable Hide entry points for Fast User Switching.

If that doesn’t help, test with a clean boot. Run msconfig, go to the Services tab, check Hide Microsoft services, and disable the rest. Restart and see if the issue persists.

Another step is to check the registry for HID permissions. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\hidserv and make sure the Start value is set to 2 (Automatic).

Finally, try creating a new local account instead of a Microsoft account and see if the keyboard works there. Go to Settings - Accounts - Other users - Add account - I don’t have this person’s sign-in info - Add a user without a Microsoft account.

If none of these steps fix the problem, it could be a corrupted user profile or a driver conflict introduced in Windows 11 25H2.

Hope this helps! If you need more clarification, feel free to post

back.

Regards,

Edward

It sounds like you're experiencing a frustrating issue with your keyboard on Windows 11. Since you mentioned that the keyboard works fine in the Administrator account but not in the second user account, it may be related to user-specific settings or drivers.

Here are a few suggestions you can try to resolve the issue:

1. Check User Account Permissions: Ensure that the second user account has the necessary permissions. Sometimes, limited permissions can affect device functionality.
2. Update Keyboard Drivers: Even though you checked for updates, it might help to manually update the keyboard drivers. Go to Device Manager, find your keyboard under "Keyboards," right-click, and select "Update driver."
3. Create a New User Account: Since deleting the second account didn't resolve the issue, try creating a new user account to see if the problem persists there. This can help determine if the issue is specific to the user profile.
4. Check for Windows Updates: Ensure that your Windows 11 is fully updated. Sometimes, specific updates can resolve hardware compatibility issues.
5. Test with Another Keyboard: If possible, test with a different keyboard to see if the issue is with the Microsoft Ergonomic keyboard itself or with the system settings.
6. Registry Settings: If you are comfortable editing the registry, ensure that there are no settings that might be affecting the keyboard functionality. However, be cautious and back up the registry before making changes.

If the issue persists after trying these steps, it might be worth reaching out to HP support or Microsoft support for further assistance, as there could be a deeper compatibility issue with the hardware or software.

References:

• Resolved issues in Windows 11, version 25H2