My client's PC WORD files won't open on my MAC office WORD

laurabrezinski-3234 20 Reputation points
2025-12-03T16:35:49.28+00:00

My client's PC WORD files won't open on my MAC office WORD. Here's the error message:

Word cannot open the document:  user does not have access privileges

(134081450551664239_IRrevMHRev_(1 of 2...)

Microsoft 365 and Office | Word | For business | MacOS
Answer accepted by question author
John Korchok 236K Reputation points Volunteer Moderator
2025-12-03T18:45:30.7166667+00:00

Are you trying to open the files while they are still attached to an email? If so, save the attachments to your hard disk, then open them from there in Word.

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  1. laurabrezinski-3234 20 Reputation points
    2025-12-03T18:05:32.5866667+00:00

    Coming in via email.

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