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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 17%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
I would like to remove an outdated bio image that appears to be stored in Bing's cache, but the Webmaster Tools support form I was directed to isn't currently working.
Is there a Bing technical support contact who can help me remove the cached image? It is no longer located on my company's website, and online resides in the Bing cache. Thanks for any suggestions!
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Answer recommended by moderator
Kayece, just to let you know, I was able to resolve the cached image problem by submitting this form: https://www.microsoft.com/en-us/concern/bing Thanks again for your help!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 77%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Hi,
Here is the page where you can follow the steps to report broken links or outdated cache pages:
Content removal: Report broken links or outdated cache pages
To contact the Webmaster support, please go to the page here:
Support for webmasters and site owners
Scroll down, then click Raise Support.
Here is the page below where you can contact Bing Support:
How to report a concern or contact Bing
If you require further assistance, please don't hesitate to let me know.
Stay Safe!
Thank you for responding! Unfortunately, I tried those options, and none of them allowed me to successfully submit a form regarding my concern. For example, on the content removal form, the required text field on the outdated cache page option didn't apply to the cached image in question since there was no text affiliated with the image - it no longer resides on a web page. I searched again and found this page: https://www.microsoft.com/en-us/concern/bing Do you know whether this is a legitimate Microsoft concerns form?
I see. Yes, it is a legitimate Bing concern form.
Thanks for confirming that, Kayece! I did get a response from MS tech support after submitting the form, so hopefully the issue will be resolved soon. Thanks again for your suggestions!
How to contact Bing support directly?
I also searched for a "Feedback" link which didn't seem to exist.
You need to sign in at Bing Webmaster tools and contact support there directly so they have the details of your account. Likewise for BingPlaces. See https://support.microsoft.com/en-us/topic/how-to-report-a-concern-or-contact-bing-1831f0fe-3c4d-46ae-8e57-16c487715729
Thank you! I was able to successfully remove the image by submitting this form: https://www.microsoft.com/en-us/concern/bing
To remove a cached image from Bing, you typically need to use the Bing Webmaster Tools. However, since you mentioned that the support form isn't currently working, you might consider the following steps:
If these options do not work, you may need to wait until the Webmaster Tools are operational again or check for any updates from Bing regarding their support services.
References: