lost my passwords from edge

david jeavons 25 Reputation points
2025-12-07T14:22:25.4333333+00:00

my passwords disappeared from my edge browser possibly to cloud

how to recover them please

Windows for home | Windows 11 | Recovery and backup
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Answer accepted by question author
John Jefferson Doyon 90,940 Reputation points Independent Advisor
2025-12-07T15:00:26.3333333+00:00

Hi, I'm John! I will help you with this.

First, Edge only syncs passwords to the Microsoft account that was signed in at the time. Can you check if you’re currently signed in with the same Microsoft account you used before the passwords disappeared?

You can check this by opening Edge > clicking your profile picture in the top-right > and looking at the email shown there. If it’s different from your usual account, try signing back in with the original one.

If the correct account is signed in, please check if sync was turned off:

  • Go to Settings (three dots > Settings).
  • Select Profiles > Sync.
  • Make sure Passwords is enabled.

If sync was disabled earlier, the passwords might still be saved locally. You can check here: edge://passwords Just paste it in your address bar.

If issue persists, if the passwords don’t appear in sync or locally, please let me know if you recently reset Edge, reinstalled Windows, or changed accounts.

Click "Add comment" to let me know.

Regards,

John J.D.

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  1. AI answer

    2025-12-07T14:22:36.28+00:00

    If your passwords have disappeared from Microsoft Edge, you can try the following steps to recover them:

    1. Check Sync Settings: Ensure that you are signed into Microsoft Edge with your Microsoft account. Go to Settings > Profiles > Sync and verify that the password sync option is enabled.
    2. Resync Data: If the sync is enabled but your passwords are still missing, you can perform a resync. Navigate to Settings > Profiles > Sync > Re-sync data to this device. This process may take a few moments depending on the amount of data.
    3. Reset Sync: If resyncing does not work, you can reset the sync. Go to Settings > Profiles > Sync, and select Still having sync problems? Try another option, then choose Reset sync. This will reset your sync data and may help recover your passwords.
    4. Check Password Manager: If you have used a password manager or have saved your passwords elsewhere, check there as well.
    5. Backup: If you had previously exported your favorites and passwords, you can restore them from that backup.

    If these steps do not resolve the issue, you may need to consult Microsoft support for further assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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