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i'm trying to buy a years personal microsoft for a new laptop. It says I am too young to purchase. I go round and round in circles and the AI is no help whatsoever as somewhere something is in settings that I cannot locate, but I am the family group owner

Julie Fernandes 20 Reputation points
2025-11-20T16:32:38.13+00:00

Why am I blocked for not being old enough? All settings I have input show I am an adult, yet I cannot buy/install windows office to my new computer as Microsoft keeps blocking

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Noel Macadangdang 16,810 Reputation points Independent Advisor
    2025-11-20T17:10:20.9+00:00

    Hi Julie,

    Thank you for sharing your question. I understand why it's annoying to be blocked from buying Microsoft 365 when you're the family group owner and your account's set as an adult. It's super confusing when everything looks right.

    Based on my knowledge, this happens because your Microsoft account is still seen as a kid's account from how it was first set up or because of old family safety settings. Even if your birthday says you're an adult, the system might still have old rules from when you made the account.

    To fix this, first, double-check your birthday at account.microsoft.com/profile to make sure it's right. Then, go to family.microsoft.com to check that you're listed as an organizer, not a child. If you still have problems, sign out of everything Microsoft, clear your browser's cache, and sign back in. If it still doesn't work, reach out to Microsoft Support and ask them to check your account status to remove any kid restrictions. Sometimes, making a new adult account or leaving and rejoining the family group as an organizer can reset things.

    May I also ask if your account shows you as an organizer in the family group and if your birthday is correct in your profile? That'll help me figure out what to do next. Let me know what happens I'm here to help if you need more.

    I hope this helps.

     

    Best Regards,

    Noel

    1 person found this answer helpful.
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  1. Julie Fernandes 20 Reputation points
    2025-11-20T17:35:00.95+00:00

    All sorted- thanks for responses. It was all the correct age etc. however I found an old grandfather right in the family group that didn’t have me as owner but put me as an owner above it, which restricted any purchases. I’ve lifted the restrictions and have been successful in purchasing the product! Shame it wasted 24hrs and for some reason had me going round and round while scratching my head!!! So fixed for now, but goodness only knows how I own a level above my own profile. I’m not going to complicate it further by trying to fix it lol

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  1. Q&A Assist
    2025-11-20T16:33:05.21+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you are receiving a message that you are too young to purchase Microsoft 365, it may be due to the age restrictions set in your Microsoft account settings. Even if you are the family group owner, the age of the account holder can affect purchasing capabilities. Here are a few things you can check:

    1. Account Age Verification: Ensure that the birthdate associated with your Microsoft account reflects that you are over the required age for purchasing subscriptions. If the birthdate is incorrect, you may need to update it.
    2. Family Group Settings: As the family group owner, check the family settings to ensure that there are no restrictions placed on your account that could be causing this issue.
    3. Region Restrictions: Sometimes, age restrictions can also depend on the region you are in. Make sure that your account settings reflect the correct region.
    4. Contact Support: If everything seems correct and you are still facing issues, consider reaching out to Microsoft support for assistance. They can provide more specific guidance based on your account situation.

    By verifying these settings, you should be able to resolve the issue and proceed with your purchase.

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