Interaction required error

Jon Hainstock 30 Reputation points
2025-12-04T20:04:01.5033333+00:00

I would submit this via Support Request, but I cannot get past this. Can anyone help?

Screenshot 2025-12-04 at 2.01.54 PM

This is what I see when trying to view Azure Trusted Signing. 

{
  "sessionId": "c70fc320e61f49c0a77854da966f06a5",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: c44da2f1-4deb-45ac-8bc6-050f47d39700 Correlation ID: cced9d8d-80ff-432b-8632-9a997472d6bb Timestamp: 2025-12-04 19:51:09Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    }
  ]
}

Screenshot 2025-12-04 at 1.53.12 PM

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Answer accepted by question author
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
2025-12-04T20:06:27.9366667+00:00

Hello Jon Hainstock,

Based on your description, it appears that you have created a Microsoft personal account, not an Azure work or school account. This is why you’re encountering errors when trying to access the Azure Portal.

Issue: When users try to login to Azure portal using their personal Microsoft Account (Outlook, Hotmail..) they are getting AADSTS160021 or AADSTS16000 or AADSTS50020 errors.

Reason: When signing in to the Azure portal with a personal Microsoft account, you are automatically connected to the Microsoft Services tenant (Tenant ID: f8cdef31-a31e-4b4a-93e4-5f571e91255a).

You can verify this by navigating to Microsoft Entra ID > Overview, where you’ll see this Tenant ID.

This default tenant does not have a directory associated with it, which you can confirm by going to the Settings blade. As a result, you cannot perform administrative actions such as:

  • Creating users or groups
  • Registering enterprise applications
  • Managing resources

In short, it’s a system tenant with restricted capabilities, and administrative access is not granted by default.User's image

Solution: To fully utilize the Azure portal, you need to create your own tenant instead of relying on the Microsoft Services tenant.

Follow these steps:

  1. Open an in-private/incognito browser window (to avoid automatic sign-in via SSO).
  2. Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account.
  3. During the setup, you’ll be prompted to create a new directory (tenant). Once completed, you will become the Global Administrator of this new tenant, giving you full access to manage Azure resources.

User's image

Let me know if you need help with the sign-up process or configuring your new tenant.

If you already have an existing tenant and still unable login, please share your email address over private message which used to login into Azure Portal.

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