Why was I charged $99.99 when I didn't authorize any charge?

Suzanne Santiago 0 Reputation points
2025-12-16T16:30:06.6466667+00:00

Why was I charged $99.99 when I didn't authorize any charge?

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows

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Anonymous
2025-12-16T17:03:25.5966667+00:00

Hi, I understand how unexpected charges can feel concerning, so let’s figure this out together.

The most common reason for a $99.99 charge is an automatic renewal for a subscription linked to your Microsoft account, such as Microsoft 365 or Xbox services.

This usually happens when a trial or previous plan wasn’t canceled before the renewal date.

To check, sign in at http://account.microsoft.com/billing/orders and review your recent transactions.

If you see the charge there, go to http://account.microsoft.com/services to manage or cancel the subscription and request a refund if needed.

Could you confirm if you’ve had any active subscriptions or shared your account with someone else?

That will help us narrow down the cause and stop future charges.

Regards,
Aron

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  1. AI answer

    2025-12-16T16:30:15.28+00:00

    If you were charged $99.99 for Microsoft 365 and you did not authorize this charge, there could be several reasons for it:

    1. Changing Your Billing Frequency: If you changed your billing frequency from monthly to annual, it may have triggered a charge.
    2. Cancelled Subscriptions: If you had any paid subscriptions that were cancelled, this could also lead to unexpected charges.
    3. Business Standard Subscription: If you are using a Business Standard subscription, it might have different billing implications.

    To resolve this issue, you may want to review your billing history and subscription details. If you still have questions or need further assistance, consider contacting Microsoft 365 Support for help.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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    1 person found this answer helpful.