Using new Outlook all of my devices are synced with the desktop app, but none of my emails accounts show up in the web version of outlook live

Lee Warner 20 Reputation points
2025-12-17T15:33:06.77+00:00

Screenshot 2025-12-17 103106.jpg

Outlook | Web | Outlook.com | Email
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Marcelo Mendoza 10,740 Reputation points Independent Advisor
2025-12-19T15:53:04.3233333+00:00

Hi Lee,

Here’s the situation with New Outlook and Outlook on the web. The New Outlook desktop app is designed to bring all kinds of accounts together work, personal, Gmail and more into one place. Outlook on the web works differently it only shows the account you’re signed in with and any shared mailboxes you have permission to access.

Outlook.com used to allow linking other accounts like Gmail but that feature was removed. Microsoft now recommends using New Outlook on your computer or phone for those accounts or setting up forwarding if you want those emails to arrive in your Outlook.com inbox.

To make sure everything works as expected confirm you’re signing into the correct account on the web. Use outlook.office.com for work or school accounts and outlook.live.com for personal accounts. Keep in mind that New Outlook syncs all your accounts locally but they won’t automatically appear in the web version. If you need shared mailboxes on the web you’ll need permission and may have to add them using the “Open another mailbox” option. If you’re looking for third-party accounts like Gmail or Yahoo in Outlook.com that feature is no longer available.

If you want all your accounts in one place stick with New Outlook on desktop or mobile. If you need multiple mailboxes in the browser, Outlook on the web can show shared mailboxes but it can’t aggregate third-party accounts. And if something still seems off double-check that you’re signing into the right account type and URL. You can also review which accounts are added in New Outlook’s settings they don’t automatically show up online. If a shared mailbox is missing verify your permissions or try opening it through “Open another mailbox.”

Best regards,

Marcelo

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  1. Stefan Blom 351.5K Reputation points MVP Volunteer Moderator
    2025-12-18T22:22:10.9733333+00:00

    In the locally installed new Outlook for Windows, you should be able to go to Settings > Accounts and click the Add account icon.

    User's image

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  2. Stefan Blom 351.5K Reputation points MVP Volunteer Moderator
    2025-12-18T22:19:15.0366667+00:00

    Your screen shot certainly indicates the web browser version. The User's image symbol at the top left of the Outlook window is in the browser version.

    Here is my Outlook web, with User's image. I do not use dark mode, though, which is why my screen shot is brighter in appearance:

    User's image

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  3. Stefan Blom 351.5K Reputation points MVP Volunteer Moderator
    2025-12-17T17:30:12.42+00:00

    As far as I know, if this is a personal e-mail account (@outlook.com) you won't be able to see more than one account per log-in in Outlook web. To see multiple accounts in the same place, you'll need the new Outlook or the classic Outlook.

    Below, is a small part of your original screen shot (in the very first message in this thread).

    User's image

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  4. Marcelo Mendoza 10,740 Reputation points Independent Advisor
    2025-12-17T16:49:51.5+00:00

    Hello Lee,

    Thank you for reaching out about the issue with your email accounts not appearing in Outlook on the web I understand how important it is to have consistent access to your accounts across all devices and I know it can be frustrating when everything works on the desktop app but doesn’t sync properly online.

    This usually happens when the accounts are added only to the Outlook desktop app and not to your Microsoft account. The web version of Outlook Live displays accounts linked to your Microsoft profile so you’ll need to verify that your email accounts are added under your Microsoft account settings. You can do this by signing in to account.microsoft.com and checking the connected accounts section. If they’re missing add them there and allow some time for synchronization. Clearing your browser cache or trying a different browser can also help if the accounts are already linked.

    Could you confirm if these accounts are connected to your Microsoft account or only configured locally in the desktop app?

    I hope this answer is helpful if you have further questions feel free to reply back

    Regards,

    Marcelo

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