How can I reset my Azure account

Nick McCulloch 25 Reputation points
2025-12-18T11:10:25.8566667+00:00

i am having great difficulty with my azure account. I keep getting the following error:

{
  "sessionId": "22cad2bdd6ea48f081d2f810504f2026",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: bf989d56-11d2-4fec-a6dd-fb56c1b96100 Correlation ID: d17bcbaf-5afc-4269-b485-ba2a3b94eead Timestamp: 2025-12-18 11:04:57Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    },
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: bf989d56-11d2-4fec-a6dd-fb56c1b96100 Correlation ID: d17bcbaf-5afc-4269-b485-ba2a3b94eead Timestamp: 2025-12-18 11:04:57Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    }
  ]
}

I want to start form afresh but dont know if its possible.

Nick

Microsoft Security | Microsoft Entra | Microsoft Entra ID

Answer accepted by question author

Rukmini 43,815 Reputation points Microsoft External Staff Moderator
2025-12-18T17:39:01.82+00:00

Hello Nick McCulloch,

As discussed offline, Based on your description, it appears that you have created a Microsoft personal account, not an Azure work or school account. This is why you’re encountering errors when trying to access the Azure Portal.

Issue: When users try to login to Azure portal using their personal Microsoft Account (Outlook, Hotmail..) they are getting AADSTS160021 or AADSTS16000 or AADSTS50020 errors.

Reason: When signing in to the Azure portal with a personal Microsoft account, you are automatically connected to the Microsoft Services tenant (Tenant ID: f8cdef31-a31e-4b4a-93e4-5f571e91255a).

You can verify this by navigating to Microsoft Entra ID > Overview, where you’ll see this Tenant ID.

This default tenant does not have a directory associated with it, which you can confirm by going to the Settings blade. As a result, you cannot perform administrative actions such as:

  • Creating users or groups
  • Registering enterprise applications
  • Managing resources

In short, it’s a system tenant with restricted capabilities, and administrative access is not granted by default.User's image

Solution: To fully utilize the Azure portal, you need to create your own tenant instead of relying on the Microsoft Services tenant.

Follow these steps:

  1. Open an in-private/incognito browser window (to avoid automatic sign-in via SSO).
  2. Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account.
  3. During the setup, you’ll be prompted to create a new directory (tenant). Once completed, you will become the Global Administrator of this new tenant, giving you full access to manage Azure resources.

User's image

Let me know if you need help with the sign-up process or configuring your new tenant.

If still clear all browser data, used an incognito browser to sign up.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

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  1. Nick McCulloch 25 Reputation points
    2025-12-19T10:47:39.6866667+00:00

    The problem now seems to be solved. I wiped all browser data, used an incognito browser to sign up for a free azure account and an azure account has been created for me.

    Happy now.

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