laptop keyboard not working after cold boot and in BIOS setup

Question

laptop keyboard not working after cold boot and in BIOS setup

varun 20

I have purchased lenovo loq 15IRX9 laptop in Nov 2025. Recently from past 10 days there is an issue like when i turn on my laptop the inbuilt keyboard dosen't respond. I have to shutdown and force restart the laptop by pressing power button for 60 seconds. I have tried everything like updating the driver, deleting the all keyboard drivers like standard PS/2 keyboard, HID keyboard driver from device manager and restarted the laptop but it also dosen't worked, i have run diagonistic using lenovo diagnostic tool, i can't see troubleshooter for keyboard in windows troubleshooter options, there is no pending updates from manufactrurer and from windows i connected a external keyboard which is working fine. This is worst experience for me because i have to restart the laptop every time whenever keyboard not respond. While typing this fourm I am reinstalling the windows 11 by the hope that reinstalling windows solve my problem.

Screenshot 2025-12-21 192520

Screenshot 2025-12-21 192546

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Answer 1

Hello varun, thanks for posting this in our community.

Since the keyboard fails in BIOS and after a cold boot, this indicates it is not a Windows driver issue because BIOS does not depend on Windows drivers. The possible causes include a firmware or BIOS bug, an Embedded Controller (EC) issue, a loose keyboard ribbon cable or hardware fault, or Fast Boot or Hybrid Sleep interfering with initialization.

Start by updating the BIOS and Embedded Controller firmware. Go to Lenovo Support, enter your model (LOQ 15IRX9), download and install the latest BIOS/UEFI update and Embedded Controller firmware. After the update, perform a full shutdown and test with a cold boot.

Next, disable Fast Boot in BIOS. Restart the laptop and enter BIOS (usually by pressing F2 or Del). Look for the Fast Boot or Quick Boot option and disable it. Save and exit, then test with a cold boot.

Perform an EC reset by powering off the laptop, disconnecting the AC adapter, and pressing and holding the power button for 60 seconds. Do this after the BIOS update. Reconnect power and boot the system.

If you are comfortable, check the keyboard ribbon cable by opening the bottom panel and ensuring the cable is properly seated. If it is loose, reseat it carefully. If the laptop is under warranty, do not attempt this yourself contact Lenovo support instead.

You can also test in Safe Mode or after a clean boot. If the keyboard works after a restart but not after a cold boot, this could indicate a third-party driver conflict, although this is less likely since the issue occurs in BIOS.

If the problem persists after updating BIOS and EC firmware and disabling Fast Boot, it is likely a hardware fault. Contact Lenovo for warranty repair or keyboard replacement.

Since the keyboard fails in BIOS, reinstalling Windows will not resolve the root cause. Focus on firmware and hardware checks.

Kind regards,

John Oli