How do I change GeoLocation on a public IP address showing wrong location/region in Azure Sign-in Logs?

Question

How do I change GeoLocation on a public IP address showing wrong location/region in Azure Sign-in Logs?

Agha Khan 20

We are seeing incorrect geolocation details for one of our company’s public IP addresses in Microsoft Entra ID sign-in logs. Microsoft is showing logins from San Jose, California, but this IP is actually assigned to our business network in Smyrna, Georgia.

We have seen ARIN and our IP provider, all the major IP servers shows the correct geolocation. However, Microsoft Entra sign-in logs continue to show the incorrect location.

We need Microsoft to update its internal geolocation mapping for this IP address.

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2025-12-29T18:25:34.5266667+00:00

Hello Edafio Admin,

Based on the description, I understand that the IP address geo-location is incorrectly displaying at your Entra Sign-ins.

It sounds like IP address geo-location is currently flagged with an incorrect location by our ISP. I’ll need to check with our engineering team to update the IP address geolocation to the correct address.

For this, please share the IP address, failure correlation ID and your tenant ID, Incorrect location, Correct Location with me over private messages

Answer accepted by question author

0 additional answers

Your answer

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2025-12-29T18:25:34.5266667+00:00

Hello Edafio Admin,

Based on the description, I understand that the IP address geo-location is incorrectly displaying at your Entra Sign-ins.

It sounds like IP address geo-location is currently flagged with an incorrect location by our ISP. I’ll need to check with our engineering team to update the IP address geolocation to the correct address.

For this, please share the IP address, failure correlation ID and your tenant ID, Incorrect location, Correct Location with me over private messages

Answer 1

Rukmini 43,915 Microsoft External Staff Moderator

Hello Agha Khan,

I’ve received an update from my PG team regarding this issue. The geo-location for IP addresses has been updated to the correct location. Please check with your end user and confirm if the issue is resolved.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.

Reza Amiri 0 Reputation points

2025-12-30T18:11:07.3466667+00:00

1.And define sign in gmail in google &google map then turn on location

2 Sign in smart phon
Reza Amiri 0 Reputation points

2025-12-30T18:12:21.9566667+00:00

Restart phone