Two unautherized purchases on my microsoft account.

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Two unautherized purchases on my microsoft account.

Ethan Stone 20

Someone tried to change my back up email, never received any fraud warnings and then two purchases of $39.99 gift cards go through on my account. I can't find another way to refund or cancel, please do something.

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Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

You might also want to consider contacting your credit card company to dispute these as unauthorized spending.