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i have been charged twice

thilani de silva 0 Reputation points
2026-01-02T04:58:08.2066667+00:00

i have charged twice from my two different cards for 365

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Answer recommended by moderator
  1. John DeV 158.9K Reputation points Independent Advisor
    2026-01-02T05:30:32.0233333+00:00

    Hi, good day!

    I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.

    Please check the support article in the link below for a step-by-step cancellation instruction.

    https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

    If you require additional assistance, I recommend contacting Microsoft Billing Support by visiting the link below.

    https://support.microsoft.com/contactus/

    Make sure to sign in your Microsoft Account

    Select Microsoft 365

    Click "Get Home support" then describe your issue

    Click "Contact Support" tab above

    Reselect the product you need help with.

    Select "Billing and Payment updates" then click Confirm

    Click "Chat with a support agent in your web browser"

    Confirm your email then click Confirm

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  2. Q&A Assist
    2026-01-02T04:58:17.33+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you have been charged twice for your Microsoft 365 subscription, it could be due to several reasons, such as having multiple subscriptions or billing profiles linked to different cards. It is important to check your billing account settings and subscription details to identify the cause of the duplicate charges. You can also contact Microsoft 365 Support for assistance in resolving this issue and ensuring that you are only billed for the services you are using.

    References:

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