i have been charged twice

Question

i have been charged twice

thilani de silva 0

i have charged twice from my two different cards for 365

Parinita Jeaven 0 Reputation points

2026-01-21T05:07:11.9566667+00:00

Good Morning!

I am Parinita Jeaven, i have been charged twice by Microsoft - once on 4th December and again now on 20 January. Both payments are on the same card. Please assist me urgently as i have other payments that will be going off and i do not want to miss them.

Answer recommended by moderator

John DeV 168.8K Independent Advisor

Hi, good day!

I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.

Please check the support article in the link below for a step-by-step cancellation instruction.

https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

If you require additional assistance, I recommend contacting Microsoft Billing Support by visiting the link below.

https://support.microsoft.com/contactus/

Make sure to sign in your Microsoft Account

Select Microsoft 365

Click "Get Home support" then describe your issue

Click "Contact Support" tab above

Reselect the product you need help with.

Select "Billing and Payment updates" then click Confirm

Click "Chat with a support agent in your web browser"

Confirm your email then click Confirm

Jeffery Williams 0 Reputation points

2026-05-14T13:37:49.7633333+00:00

I have done all of the above. MS wanted to cancel both subs, not just one. I have been told to sign in several times. It is an endless cycle
James Morris 0 Reputation points

2026-05-26T23:45:23.8133333+00:00

I have been double charged four times. I called the bank about two times I would like to get a refund for the other two.

2 additional answers

Your answer

Parinita Jeaven 0 Reputation points

2026-01-21T05:07:11.9566667+00:00

Good Morning!

I am Parinita Jeaven, i have been charged twice by Microsoft - once on 4th December and again now on 20 January. Both payments are on the same card. Please assist me urgently as i have other payments that will be going off and i do not want to miss them.
Jeffery Williams 0 Reputation points

2026-05-14T13:37:49.7633333+00:00

I have done all of the above. MS wanted to cancel both subs, not just one. I have been told to sign in several times. It is an endless cycle
James Morris 0 Reputation points

2026-05-26T23:45:23.8133333+00:00

I have been double charged four times. I called the bank about two times I would like to get a refund for the other two.

Answer 1

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Answer 2

If you have been charged twice for your Microsoft 365 subscription, it could be due to several reasons, such as having multiple subscriptions or billing profiles linked to different cards. It is important to check your billing account settings and subscription details to identify the cause of the duplicate charges. You can also contact Microsoft 365 Support for assistance in resolving this issue and ensuring that you are only billed for the services you are using.

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