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How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help?

Steve Striffler 10 Reputation points
2026-01-02T21:16:54.4266667+00:00

hi,

My 86 year old father, who no longer uses a computer, keeps getting charged by Microsoft for an annual subscription for Microsoft 365. He does not have an account, a way to sign in, and his phone number is not attached to the account. All we want to do is cancel the subscription. But there is no way to cancel it online unless you can sign into the account and no way to talk to anyone on the phone unless your account is tied to phone number. HOW DO WE CANCEL THIS SUBSCRIPTION!!

Microsoft 365 and Office | Word | For home | Windows
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  1. EmilyS726 213K Reputation points Independent Advisor
    2026-01-02T21:50:22.9133333+00:00

    Hello

    If the account is not yours, and you don't have the credential to sign in, I would be completely honest with you, it would be very challenging to cancel it via Microsoft, because Microsoft takes account security very seriously. If it can just go by what you said, our accounts can be easily manipulated by others.

    You have two options here:

    1. Follow the legal process to claim ownership of his account. https://support.microsoft.com/en-us/account-billing/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died-ebbd2860-917e-4b39-9913-212362da6b2f
    2. Just cancel it from his credit card issuer, or bank. This might be an easier route as you don't have to deal with Microsoft account ownership takeover.

    3 people found this answer helpful.
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  1. Steve Striffler 10 Reputation points
    2026-01-02T21:23:51.8433333+00:00

    We need a real live person to help us. But there is no way to get through if you don't have account info. It's bad enough Microsoft has been charging him for this -- worse that we cannot cancel it!

    1 person found this answer helpful.
  2. Jeff Reed 0 Reputation points
    2026-02-17T20:31:42.2333333+00:00

    How do I talk to a REAL person?

  3. Steph Crowe 0 Reputation points
    2026-02-12T10:53:54.2033333+00:00

    We have already cancelled it with the credit card provider and it got re-instated by microsoft. How do we stop this

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