How to solve (On the go? You're previewing a catalog item) problem in redeeming Microsoft reward

Hardik Kumar 45 Reputation points
2026-01-04T11:03:51.5633333+00:00

"I am unable to redeem my Croma gift card. Whenever I attempt to redeem it, I receive the following error message: 'On the go? You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions.' All other gift cards are redeemable, but Croma is not.

However, my neighbors is able to redeem the same gift card without any problem. This indicates that the gift card itself is valid, but the issue seems to be related to my account, device, or region settings. I request assistance in resolving this problem so that I can successfully redeem my gift card."

Microsoft Edge | Other | Windows 11
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paulr0511 48,535 Reputation points Independent Advisor
2026-01-04T12:37:20.2633333+00:00

Hello, good day and thanks for your question. To add to the above, please refer to the below for the other things that you can check for this.

  • Ensure that you are not using or connecting to any VPN or proxy.
  • Logout and login to your account to every Microsoft Rewards dashboard that you are into.
  • Check and try the dashboard on the Bing app and see if it will be the same.
  • Check and try on a different browser as well and ensure that clean up the cache and also ensure that no extension/s installed might interfere with Microsoft Rewards.
  • Another thing that you can check and try is to use InPrivate browsing or Incognito mode on whichever browser you are using.

If you will you will still encounter an issue after checking the above, you may submit a ticket via https://rewards.bing.com/support for this to get checked internally by the rewards team. Response times may vary due to workload or other tasks at hand, but rest assured that they will review your case and let you know on the outcome.

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  1. AI answer

    2026-01-04T11:04:01.1666667+00:00

    It seems that the issue you are experiencing with redeeming your Croma gift card may be related to regional restrictions or account settings. Here are a few steps you can take to troubleshoot the problem:

    1. Check Region Settings: Ensure that your Microsoft account's region settings match the region where the gift card is valid. If your account is set to a different region, you may not be eligible to redeem the card.
    2. Verify Account Eligibility: Make sure that your account meets all eligibility criteria for redeeming gift cards. Sometimes, specific accounts may have restrictions based on various factors.
    3. Device Settings: Check the settings on your device to ensure there are no restrictions preventing the redemption of the gift card. This includes checking any regional settings on your device.
    4. Contact Support: If the issue persists after checking the above points, consider reaching out to Microsoft support for further assistance. They can provide more specific insights into your account and help resolve the issue.

    Since your neighbor can redeem the same gift card without issues, it further suggests that the problem is likely tied to your account or settings rather than the gift card itself.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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    3 people found this answer helpful.

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