How to access computer now rather than wait out 30 day security hold

Charles Morgan 20 Reputation points
2026-01-05T21:22:02.16+00:00

Have new computer. Can't access due to a problem with pin. when clicked on change pin, system wanted to verify by text. phone # on file was landline so won't receive text. added cellphone # and got verification. However this change will not be effective for 30 days meaning that I will not have access to my new computer for 30 days. Security is fine, but if you can't use the product it is worthless.


Moved from: Microsoft Security | Microsoft Identity Manager

Windows for home | Windows 11 | Accounts, profiles, and login
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Answer accepted by question author
EmilyS_726 27,560 Reputation points Volunteer Moderator
2026-01-05T21:42:40.83+00:00

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.


If you must use the computer now, you will have to clean install it, start over with a different account for now. Wait 30 days and then link your current account back. You do lose all files by going this route. I will provide clean install below in case you need it:

Video tutorial is available here: https://www.microsoft.com/en-us/windowsinsider/cleaninstall?msockid=2f024275e21f64ea3c9c52cde3346537 (This link is only available in English unfortunately, please use the browser translation if need to).

To perform a clean installation of Windows 11 using the Windows Media Creation Tool. You do need to get access to another computer so you can download the Windows installation files into a flash drive, then use the flash drive to help your computer. Hopefully you have a spare computer, or you can have friend or family help you.

The following steps should be done on a working Windows computer:

Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/software-download/windows11 click on the "download now" button under "Create Windows 11 Installation Media"

Run the tool and select "Create installation media for another PC."

Choose "USB flash drive" as the media to use for the installation and select "Next."

Connect a USB flash drive with at least 8 GB of free space to your computer.

Select the USB flash drive you want to use, and then select "Next."

The tool will then download the required files and create the installation media.

=====================================================

Now these steps will  be done on your problematic computer:

Go to the computer's BIOS boot menu to have it boot from the USB drive.

Follow the on-screen instructions to install Windows 11, making sure to choose "Custom install" and select the option to delete all existing partitions.

Once the installation is complete, you'll have a clean installation of Windows 11 on your computer.

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