[URGENT] My Azure subscription was disabled by system and all services were stopped for 2 weeks

Hello Gavin Yeah

Thank you for posting your query on Microsoft Q&A platform.

Your Azure subscription can get disabled because your credit expired or you reached your spending limit. It can also get disabled if you have an overdue bill, hit your credit card limit, or because the Account Administrator canceled the subscription. Some subscriptions can also get automatically disabled. See what issue applies to you and follow the steps in this article to get your subscription reactivated.

Your credit is expired:

When you sign up for an Azure free account, you get a Free Trial subscription, which provides you $200 Azure credit in your billing currency for 30 days and 12 months of free services. At the end of 30 days, Azure disables your subscription. Your subscription is disabled to protect you from accidentally incurring charges for usage beyond the credit and free services included with your subscription. To continue using Azure services, you must upgrade your subscription. After you upgrade the subscription, you still have access to free services for 12 months. You only get charged for usage beyond the free service quantity limits.

You reached your spending limit:

Azure subscriptions with credit such as Free Trial and Visual Studio Enterprise have spending limits on them. You can only use services up to the included credit. When your usage reaches the spending limit, Azure disables your subscription for the rest of that billing period. Your subscription is disabled to protect you from accidentally incurring charges for usage beyond the credit included with your subscription. To remove your spending limit, see Remove the spending limit in the Azure portal.

Upgrade a disabled free account:

If you use resources that aren’t free and your subscription gets disabled because you run out of credit, and then you upgrade your subscription, the resources get enabled after upgrade. This situation results in you getting charged for the resources used. For more information about upgrading a free account, see Upgrade your Azure account.

I have asked few of the details via private message.

Could you please share it?

Thanks,

Suchitra.