Cannot find original email to install microsoft 365 on another computer

Chuck Klenow 20 Reputation points
2026-01-09T22:41:24.1433333+00:00

trying to install microsoft 365 on another computer but cannot find the email that allows the link to run.

Microsoft 365 and Office | Other
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Stara B 1,530 Reputation points Independent Advisor
2026-01-09T23:27:37.5433333+00:00

If you already purchased Microsoft 365, the license is tied to your Microsoft account, not the email message. On the other computer, sign in at https://account.microsoft.com/services using the same Microsoft account you used to buy Microsoft 365, then choose Install. This is the official way to reinstall on another device. https://support.microsoft.com/en-gb/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

If you bought a product key card or a one-time code, you can redeem or check it at https://setup.office.com

https://support.microsoft.com/en-gb/office/using-product-keys-with-microsoft-365-12a5763a-d45c-4685-8c95-a44500213759

If you cannot see the subscription after signing in, it usually means a different Microsoft account was used for the purchase.

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  1. AI answer

    2026-01-09T22:41:31.1666667+00:00

    If you cannot find the original email that contains the link to install Microsoft 365, you may want to check the following:

    1. Check your junk or spam folder: Sometimes, important emails can end up in these folders.
    2. Search your email: Use keywords related to Microsoft 365 or Office in your email search bar to help locate the email.
    3. Contact Support: If you are unable to find the email, you can contact Microsoft Support for assistance. They can help you retrieve your activation information or resend the activation email.
    4. Check your Microsoft account: If you have a Microsoft account, you can log in to it and check your services and subscriptions to see if you can find the installation link there.

    If you purchased Microsoft 365 through a partner or reseller, you may need to reach out to them directly for assistance as well.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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