Azure wants 6 digits code but Authenticator generates 8 digits

Question

Azure wants 6 digits code but Authenticator generates 8 digits

Jacob Baek 25 Microsoft Employee

I have a same issue with https://learn.microsoft.com/en-us/answers/questions/2237947/azure-wants-6-digits-code-but-authenticator-genera?source=docs

I can't login Azure portal even if i can login everywhere else like outlook.

When i access Azure portal, it asked for a 6 digit code.

My Microsoft Authenticator app generated 8 digit code.

so i couldn't use azure portal.

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-01-06T01:45:00.7866667+00:00
Hello Jacob Baek

Thank you for reaching out to Microsoft Q&A.

To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant Name

Country

Time Zone

Tenant id/ Domain Name

Subscription id

Please send me the detail via private message. So, we can assist you further
Jacob Baek 25 Reputation points Microsoft Employee

2026-01-06T01:50:46.8033333+00:00

Hi Shubham,I don't know how to send a private message.

please let me know how to send a private message.

Answer accepted by question author

0 additional answers

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-01-06T01:45:00.7866667+00:00

Hello Jacob Baek

Thank you for reaching out to Microsoft Q&A.

To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant Name

Country

Time Zone

Tenant id/ Domain Name

Subscription id

Please send me the detail via private message. So, we can assist you further
Jacob Baek 25 Reputation points Microsoft Employee

2026-01-06T01:50:46.8033333+00:00

Hi Shubham,I don't know how to send a private message.

please let me know how to send a private message.

Answer 1

Shubham Sharma 17,930 Microsoft External Staff Moderator

Hello Jacob Baek

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

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