Microsoft Store not working – unable to download or update any apps

Question

Microsoft Store not working – unable to download or update any apps

Wazmi Ali 15

Please suggest a solution or troubleshooting steps. Thank you.I am facing an issue with the Microsoft Store on my Windows PC. The Store opens normally, but apps are not downloading or updating.

Issue:

Download/Update gets stuck at 0% or does not start

No error message is shown

Internet connection is working fine

Restarting the PC does not help

Steps already tried:

Restarted Microsoft Store

Signed out and signed in again

Checked date, time, and region settings

Updated Windows

System info:

OS: Windows 10 / Windows 11

Microsoft Store: Default version

The issue still persists, and I am unable to install or update any apps from the Microsoft Store.

Please suggest a solution or troubleshooting steps.
Thank you.

Moved from: Windows Insider program | Apps on Insider preview

katherine bassey 0 Reputation points

2026-03-31T00:42:29.96+00:00

I have same exact problem

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katherine bassey 0 Reputation points

2026-03-31T00:42:29.96+00:00

I have same exact problem

Answer 1

John DeV 160.5K Independent Advisor

Hi, good day!

When was the last time it worked properly?
Have you made any changes to your computer recently?

Please let me know if you have tried the methods below

If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.
Please try changing your Region to United States if it helps.
Check the Microsoft Store Install Service

Press the Windows Key + S and type in services.msc.

Find the Microsoft Store Install Service and double click, If the status is Running, right click it then select Restart

If disabled, change it to Automatic, click Start and click OK.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

Melgaly Oyola 5 Reputation points

2026-01-20T23:12:27.8833333+00:00

Lifesaver, thank you!

Apparently the issue is the region, I had PR and nothing seemed to work up until i changed it to US as you suggested. The other suggestions didn't seem to work either.
Anja Swarts 5 Reputation points

2026-02-07T15:09:26.73+00:00

This is not helping, i have tried everything and still cannot download anything from the Microsoft store. this is ridiculous.
Thomas4-N 12,735 Reputation points Microsoft External Staff Moderator

2026-02-09T13:25:37.7666667+00:00

Hello Anja Swarts,

There were recent Microsoft service disruptions (Azure-related backend issues) that temporarily affected Microsoft Store and Windows Update services. If your issue happened around that window, it may have been caused by that outage and should resolve on its own once services stabilize.
katherine bassey 0 Reputation points

2026-03-31T00:49:03.39+00:00

Not useful, I still can install any app
Thomas4-N 12,735 Reputation points Microsoft External Staff Moderator

2026-04-02T13:59:25.7566667+00:00

Hi katherine bassey,

This thread already covers a couple of confirmed causes (region setting and a temporary Microsoft service issue), both of which have been resolved for other users here. Since you’re still seeing the problem, it’s likely a different or more specific case.

To avoid mixing scenarios, please start a new thread with a bit more detail (Windows version/build, when the issue started, your region, and whether you’re using any VPN or special network). That way the community can focus on your setup and help more effectively.

Thanks for understanding.

Answer 2

Thomas4-N 12,735 Microsoft External Staff Moderator

Hello Wazmi Ali, welcome to Microsoft Q&A forum.

If Microsoft Store opens but downloads or updates stay stuck at 0% with no error, try these steps in order:

Run WSReset Press Win + R, type wsreset.exe, and press Enter.
Run the Windows Store Apps troubleshooter Go to Settings > System > Troubleshoot > Other troubleshooters > Windows Store Apps and select Run.
Reset the Microsoft Store app Open Settings > Apps > Microsoft Store > Advanced options > Reset.
Re-register Microsoft Store using PowerShell (Admin)

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {
    Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"
}

5.Check system integrity

Open Command Prompt as Administrator and run:

DISM /Online /Cleanup-Image /RestoreHealth

sfc /scannow

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Thomas4-N 12,735 Reputation points Microsoft External Staff Moderator

2026-01-16T13:32:14.7833333+00:00

Hi Wazmi Ali,

Just checking in to see if the above information was helpful.

Have you had a chance to check the answer provided? Any update would be appreciated.
Melgaly Oyola 5 Reputation points

2026-01-20T23:05:20.55+00:00

Hello, I have the same issue and have followed these steps and it did not work
alex rose 5 Reputation points

2026-02-07T15:19:39.3733333+00:00

Hi, I have the exact same issue, nothing has worked from any of the documented solutions online. I have 2 computers with the same problem on different microsoft accounts with completely different components :/
Thomas4-N 12,735 Reputation points Microsoft External Staff Moderator

2026-02-09T13:25:26.8566667+00:00

Hello alex rose,

There were recent Microsoft service disruptions (Azure-related backend issues) that temporarily affected Microsoft Store and Windows Update services. If your issue happened around that window, it may have been caused by that outage and should resolve on its own once services stabilize.
Julie W 5 Reputation points

2026-02-15T01:17:39.11+00:00

I have exactly the same issue on two different Dell laptops, I have tried everything and nothing has rectified the problem so I am unable to update or download apps. This is so frustrating as I reset my PC and now unable to download apps like Whatsapp and itunes. I have spent a full day trying all advice I've found online and it still won't work.
Thomas4-N 12,735 Reputation points Microsoft External Staff Moderator

2026-02-17T14:03:05.5266667+00:00

Hello Julie W, try running WSReset one more time and attempt a download. If still stuck, the issue may be on Microsoft's end and could take time to fully resolve.
Julie W 5 Reputation points

2026-02-17T14:07:46.4933333+00:00

The problem was indeed with Microsoft who now appear to have rectified the problem which began on 7 Feb. That's 3 days of my life wasted which I'll never get back!!!

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Microsoft Store not working – unable to download or update any apps

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