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Hello,
I am experiencing an unresolved issue with a Roblox Digital Card code I received through Microsoft Rewards.
Code (partially hidden for security): RAPVK-XXXXX-XXXXX
Order Date: December 23, 2025
Reward: Roblox Digital Card – 400 Robux
Previous Ticket Numbers: 7094192926, 7095321964
When I try to redeem this code at roblox.com/redeem, I consistently receive an “Invalid Code” error. I have already:
I kindly request that this case be escalated and the code verified, or a replacement issued if necessary. I can provide the full code and screenshots privately if required.
Thank you for your assistance.
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Answer recommended by moderator
Update: Microsoft Rewards refunded the points, and I was able to redeem a new Roblox gift card successfully. The new code worked without issues.
Thanks to everyone who responded. I’m marking this issue as resolved.
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Hi,
Here in the Microsoft Q&A forum, we are fellow users and do not have the tools to directly escalate your issue to Microsoft Rewards Support. You will need to contact them directly.
Since you have already completed the basic troubleshooting steps, I suggest that you contact Microsoft Rewards again using this form: https://rewards.bing.com/support
When contacting them, please provide complete details of the issue to help them better understand it. Include the steps you have already taken and mention that you have contacted them before but the issue has not been resolved. Make sure to highlight important information or key details of the main issue.
The support team for Bing Rewards has the necessary tools and resources to investigate and resolve this issue. Please note that their response time is usually within 24 hours, but it may take longer depending on the volume of tickets they receive (first come, first served). Thank you.
Thank you for your response, Estrella.
I understand that this forum is user-to-user and that direct escalation isn't possible here. I have already contacted Microsoft Rewards Support multiple times, including through the form at https://rewards.bing.com/support, and referenced previous ticket numbers (7094192926 and 7095321964). Unfortunately, the issue remains unresolved.
The Roblox gift card code I received still returns an “Invalid Code” error despite following all troubleshooting steps and contacting Roblox Support, who redirected me back to Microsoft.
I will try submitting the form again with full details, but I hope this thread helps highlight that this issue is affecting users and may need deeper investigation from the Rewards team.
Thanks again for your guidance.
You're very welcome. I'm glad to help.