I am not able to log into the azure or entra?

Binay POUDYAL 20 Reputation points
2026-01-16T03:36:06.8233333+00:00
  1. My hotmail account sends mfa request , and can sigin
  2. I have azure and entra account but it is not working with same account
  3. It looks like I have not set up the mfa for entra or authenticator apps is not working
  4. NO password option to sign , so it troubles . Please help.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Answer accepted by question author
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator
2026-01-21T07:31:37.53+00:00

Hello @Binay POUDYAL,

As discussed over private message, you were able to log in to your Azure tenant at admin.cloud.microsoft.com. To reset your MFA, we created a new user with Global Administrator rights. Using this new account to log in to the Azure Portal, we successfully reset the MFA for your personal account, which had been added as a guest account in the tenant.

Below are the steps we followed to reset the MFA:

  1. Sign in to the Microsoft Entra admin center.
  2. Navigate to Identity > Users > All users.
  3. Select the affected user, then choose Authentication methods.
  4. At the top of the window, click on "Require re-register MFA".

Screenshot of manage authentication methods from the Microsoft Entra admin center.

After this is done, you should be able to sign in again and register a new MFA authentication method when prompted..

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