How can I fix my msn.com. Video news stories stop after an ad pops up and won't continue.

marcusmembrane 45 Reputation points
2026-01-23T13:34:43.48+00:00

Most of the time now, I will click on a video on msn.com to watch a news story and it runs fine until an ad pops up. Then, the ad does not play and the news story won't continue. How can I fix this?

Microsoft Edge | Website issues | Windows 11

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Diana Mariz 10,630 Reputation points Independent Advisor
2026-01-23T16:36:35.0866667+00:00

Hi,

This usually happens because ads are being blocked or failing to load, which causes the MSN video player to stall since the ad must complete before the news video can continue. This is common when an ad blocker, privacy extension, strict browser tracking settings, or cached site data interferes with MSN’s ad delivery system.

To fix this, first disable ad blockers or privacy extensions (including built-in browser protection) for msn.com and refresh the page. Second, clear the browser cache and cookies for MSN, then restart the browser to remove any corrupted ad or video data. Lastly, make sure your browser is fully up to date and try testing the video in a different browser or in a private/incognito window to confirm whether the issue is browser-specific. If videos play normally there, the problem is almost certainly related to extensions or local browser settings rather than MSN itself.

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AI answer

2026-01-23T13:34:53.1466667+00:00

If you're experiencing issues with video news stories on msn.com stopping after an ad pops up, here are some steps you can try to resolve the problem:

  1. Clear Browser Cache: Sometimes, cached data can cause issues with video playback. Clear your browser's cache and cookies to see if that resolves the issue.
  2. Disable Browser Extensions: Certain browser extensions can interfere with video playback. Try disabling any ad blockers or other extensions that might be affecting the ads.
  3. Update Your Browser: Ensure that you are using the latest version of your browser. Updates often include fixes for bugs and compatibility issues.
  4. Check Internet Connection: A slow or unstable internet connection can cause videos to stop. Make sure your connection is stable and try restarting your router if necessary.
  5. Try a Different Browser: If the problem persists, try accessing msn.com using a different browser to see if the issue is specific to your current browser.
  6. Enable JavaScript: Ensure that JavaScript is enabled in your browser settings, as many video players require it to function properly.

If none of these steps work, you may want to report the issue to Microsoft support for further assistance.

References:

AI-generated content may be incorrect. Read our transparency notes for more information.

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