My account have been disabled

JangHyeok Choi 20 Reputation points
2026-01-28T14:54:08.45+00:00

Hi, I have used Azure with student subscription (I'm an undergraduate student at Seoul).

But my subscription was disabled abruptly, and I can only see this message.

Resolve issues with a disabled subscription

Your account or subscription is disabled for security reasons.

We detected suspicious activity or terms of use violations and disabled your subscription to protect the owner of the payment instrument and Microsoft. If you believe this is an error, continue to submit a support ticket with the security team to review the decision.

I can't find any route to contact with security team. Please help me.

Thank you.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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Answer accepted by question author
TP 162.1K Reputation points Volunteer Moderator
2026-01-28T14:59:37.48+00:00

Hi,

Please create a subscription management support request so you can discuss with engineer and have them re-enable your subscription. Subscription support is free.

Please carefully follow my instructions below to create support request and avoid getting stuck in endless loop. Please let me know if you run into any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter re-enable subscription in the box and click Go

enter image description here

3. Select Subscription management and click Next

enter image description here

4. Select your subscription from the dropdown and click Next

5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

enter image description here

6. Fill out screen, Summary, Problem type: Re-enable my subscription, Problem subtype: Could not reactivate by self-service, then click Next button at bottom.

enter image description here

7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

azure support request Return to support request

8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

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  1. AI answer

    2026-01-28T14:54:47.91+00:00

    If your Azure for Students subscription has been disabled due to security reasons, you will need to submit a support ticket to have the security team review the decision. Unfortunately, the context does not provide a specific route to contact the security team directly. However, you can create a support request through the Azure support portal, which may help in addressing the issue with your disabled account.

    To create a support request, you can follow these steps:

    1. Go to the Azure support portal.
    2. Sign in with your Azure account credentials.
    3. Look for the option to create a support request and provide the necessary details regarding your account issue.

    This should initiate the process for the security team to review your account status.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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