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Every time I open MS Word, I get a Run-Time Error 53 message. It says: File not found: /Library/Application Support/Adobe/MACPDFM/MacPDFM.framework/Versions/A/MacPDFM

Martin Nager 30 Reputation points
2023-12-18T23:32:16.4533333+00:00

Every time I open MS Word, I get a Run-Time Error 53 message. It says:

File not found: /Library/Application Support/Adobe/MACPDFM/MacPDFM.framework/Versions/A/MacPDFM

Microsoft 365 and Office | Word | For business | Windows

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Answer recommended by moderator

Bob Jones AKA CyberTaz MVP 435.9K Reputation points
2025-10-23T01:02:04.67+00:00

Contact Adobe Support. This protracted, convoluted thread was started nearly 2 years ago. Much has changed in the interim. The solution is based on a combination of factors with which Adobe is most familiar.

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  1. Sebastian 20 Reputation points
    2024-10-25T07:41:53.95+00:00

    THIS IS THE SOLUTION FOR THIS ANNOYING ERROR!!! Thanks a lot!

    Image

    I was searching for ages... All old solutions won't work. My folder was empty. No file like "linkCreation.dotm" and "SaveAsAdobePDF.ppam" was there.

    Use the Library folder and NOT the User/Library/

    --> Macintosh HD/Library/Application Support/Microsoft/Office 365/User Content/Startup

    Both files are now in there.

    Afterwards you will be getting an error when opening Powerpoint, but now you're able to go to Add-ins and remove the Adobe Add-in via "-". This was not possible before and unselecting always activated it again on startup.

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    5 people found this answer helpful.
  2. Office User 40 Reputation points
    2024-09-29T21:30:54.9533333+00:00

    While the instructions yo fix applied prior to Sequoia MAC OS 15, , the (-) button is now greyed next to linkCreation.dotm. Furthermore, the folder you point to where linkCreation.dotm used to be to be deleted, now remains empty - no "linkCreation.dotm" file to delete there or anywhere in the LIBRAY folder. Word is looking for it at startup and we cannot find a way to tell word not to look for it and stop the error 53 messages at each startup or file opening. It may be adobe's doing but we should be able to isolate word from this. Spent over an hour with MSFT support to no avail.......

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  3. Jiajing Hua 18,105 Reputation points Moderator
    2023-12-19T05:37:20.96+00:00

    Hi

    This is an caused by incompatible Adobe Add-in. Please try following steps:

    1. Open Word
    2. On the top of your Mac taskbar, click "Tools"
    3. Click on "Templates and Add-ins..." at the bottom
    4. Under Global Templates and Add-ins, selected the item "linkCreation.dotm"
    5. Clicked the little (-) button to delete the item
    6. Restarted MS Word and have a check.

    You may also try to delete the file 'linkCreation.dotm' and it is located on this folder:

    ~/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/Word

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    2 people found this answer helpful.
  4. klugey1 0 Reputation points
    2026-01-31T21:29:59.78+00:00

    FINALLY! This WORKED! Much appreciated!

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