Issues Verifying My Student Status

Question

Issues Verifying My Student Status

Matitya, Omer 25

Hi,

I am a student at [Removed PII - University name]. While trying to join your promotion of 12-month free subscription for students, I ran into issues verifying my student status. I know my school works with Microsoft and my fellows were able to verify their status using the same email address. I would like to get help from a real person - can contact me via [removed PII]@[removed PII].edu

Thank you,

[Tag moved from: Microsoft 365 and Office | Install, redeem, activate | For education | MacOS]

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

PII note: Please note that this is a public forum for users. Do not post any private information here for your privacy and security.

Welcome Matitya, Omer to the Q&A forum!

From what you shared, you’re a university student trying to sign up for the 12‑month free Microsoft student offer, but the system isn’t verifying your student status while other students from the same university were able to verify without issues.

You can first try verifying your academic status again through the official form at: https://verify.microsoft.com/

Tips:

Make sure your school mailbox is active so you can receive the confirmation email.
If possible, connect through your school’s eduroam network.
If the form doesn’t submit, try another browser while signing in your school account.
Temporarily turn off any VPN or proxy services.

To help you further, the best next step is to connect you with Microsoft Support directly so a specialist can review your academic domain and the verification attempt.

Here are steps to contact Support team (live chat)

Go to: https://support.microsoft.com/home/contact

In the search hox, type: Unable to Verify Student Eligibility for 12‑Month Free Offer
Hit "Get Help"
Scroll down to choose Sign in to contact support
Follow the on-screen prompts to reach Support Team.

Tip: If you can’t reach the Support Team, try again later during office hours (availability can vary, and retrying at a different time often helps)

User's image Hope this helps. Feel free to ask if you have additional questions!

Best regards.